PERMANENT EMPLOYMENT OPPORTUNITY

Director, Health Services
Halifax Nova Scotia

It's a time of incredible opportunity for The Workers' Compensation Board of Nova Scotia (WCB), as the organization embarks on a transformational path, guided by a new strategic plan founded in a simple vision - to protect the Nova Scotia workforce. As the Director, Health Services you could play a leadership role in that future success. You will support the vision and goals of the organization to improve RTW outcomes by establishing health and rehabilitation programs and services for workplaces, and more directly injured workers, that are aligned with best practice and integrated with WCBNS's standard return to work practice resulting in a positive customer experience and positive RTW outcomes across Nova Scotia.

As we focus on service improvement and better outcomes for the workforce of tomorrow. Leveraging significant investments in people, processes, and technology over the past several years, we are committed to working differently in the future to drive greater service experience, innovation, opportunity, and outcomes for Nova Scotians.

About the Workers' Compensation Board of Nova Scotia

WCB is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role
Reporting to the Vice President, Service Excellence, the Director, Health Services, provides a strategic leadership role within Return to Work (RTW) as a senior leader of the Health Services team.

The Director of Health Services is a key leadership position responsible for the design, development, implementation, oversight and management of health services to injured workers aligned with the WCB's objectives of providing effective, timely, and quality care to enable safe and timely return to work following a workplace injury contributing to achievement of the organization's key performance targets.

The Director proactively monitors evolution of best practice and relevant emerging trends in health and vocational rehabilitation to achieve RTW and is responsible for delivery of enhanced quality and efficiency of health services provided to workplaces; development and successful implementation of strategic, cost effective and innovative health services solutions; as well as continuous monitoring, evaluation and improvement of health services resulting in improved rehabilitation and recovery outcomes for injured workers and high levels of satisfaction among injured workers and employers

Expected results for this role include, but are not limited to:

• Develop and implement strategic plans for health services in alignment with WCB's mission and objectives.
• Develop and execute programs aimed at improving the quality and accessibility of healthcare services for injured workers focused on recovery and staying connected to work.
• Oversee the daily operations of the health services department, ensuring compliance with all relevant regulations and standards and delivering on key operational indicator targets.
• Build and maintain strong relationships with healthcare providers, other service providers, regulatory bodies, and other stakeholders.
• Implement quality assurance programs to monitor and improve the performance of health services, including holding external health consultants, and external contracted health care providers accountable to meet agreed upon service level agreements and recovery outcomes
• Achieve all 2024 Health Services key performance indicator targets and key operating indicator targets.

Your Experience & Skills

• A University degree in Business, Social Sciences, Health discipline, or a related field. A master's degree in any of these fields is an asset.
• A minimum of ten (10) years progressive leadership experience in a relevant field with at least seven (7) years in progressive leadership/management roles.
• Experience in developing, executing and evaluating health service programs, working with health care professionals, building inter and cross departmental, or external partnerships, negotiation, contracting, contract management, program evaluation, demonstrated commitment to continuous improvement and quality assurance in healthcare delivery, strategic leadership, and leading teams are essential for this position.
• Certifications: Relevant professional certifications in healthcare management or administration are an asset.

We offer a competitive compensation package ranging from $115,719 - $144,651.

Application Details

Please email your resume and cover letter to [email protected] by 4pm on July 19, 2024. In the subject line of your email, please quote competition number: JV 111-24 EXT Director, Health Services.

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. Please note: WCB is required to check all employment references before presenting an offer to the successful candidate.

Diverse & Inclusive Workplace

The WCB Nova Scotia is an equal opportunity employer, committed to an inclusive workplace culture and an accessible work environment where diversity thrives.

The WCB Nova Scotia is the province's provider of workplace injury insurance. Our people are safety champions with a caring, compassionate and can-do-attitude. At the WCB Nova Scotia, every employee is an important contributor to our organization's corporate goals. We strive to advance our inclusive workplace culture by weaving the social, cultural, visible, and invisible differences of our employees into our way of work. We also take inspiration from the diverse communities we serve across Nova Scotia.

We have adopted a foundational Inclusive Workplace Policy that strives to build upon our core values of safety, care and compassion. We stay in practice to increase our cultural competency and strengthen our relationships with community.

The WCB Nova Scotia is committed to an inclusive recruitment process and workplace that is accessible and accommodating to individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner.

To request accommodation, please contact the Human Resource team by email at [email protected]. All information received will be kept confidential.

To learn more about WCB Nova Scotia, visit www.wcb.ns.ca or connect with us on LinkedIn.