Who we are

The work we do matters.

Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment, pension administration, and compliance services for two of Nova Scotia's leading pension plans. In total, we manage over $13.5 billion in plan assets and serve more than 78,000 members, retirees, and survivors.

We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers' Pension Plan and administer the pension benefits of the Members' Retiring Allowances and the three former Sydney Steel pension plans.

Our culture

We take pride in our culture as it defines who we are, and shapes what we aspire to be.

Our Vision

To strengthen the retirement future of Nova Scotians.

Our Mission

To provide outstanding pension services.

Our Values

Commitment: to provide the highest quality service
Trust: to act with integrity and to make sound decisions
Respect: to show consideration to our members and our colleagues
Expertise: to build and retain a diverse and talented team
Collaboration: to build mutually beneficial relationships

Learn more about us at nspension.ca

What we offer

NS Pension offers meaningful, purpose-driven work, a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:

• Competitive compensation package including RRSP program
• Defined benefit pension program
• Comprehensive extended health and dental benefits for you and your family
• Health & wellness programming including a comprehensive Employee & Family Assistance Program and an annual Health Spending Account
• Flexible work (modified workweek, flexible working hours, work from home bank)
• Robust professional development policy including tuition reimbursement
• Commitment to diversity and inclusion
• Modern office space located on the Halifax waterfront
• Highly engaged workforce
• Opportunities to give back to the community through fundraising events
• Seasonal events and social occasions

The opportunity

We are seeking to fill a permanent, full-time Client Services Consultant position.

We deliver pension administration services through a team of professional, talented, and dedicated individuals. We are committed to serving the best interests of our members by delivering a consistent experience that is guided by our service standards. We work effectively in a team environment where mutual accountability and positive results are measures of success.

The Client Service Consultant provides exceptional customer service to our active and retired members. Day to day, we respond to member inquiries regarding benefit eligibility and Plan rules and perform complex calculations based on our expert level of knowledge of policies, procedures, regulations, and legislation. We promote awareness and education to Plan members across the province through information sessions.

What you need to be successful

• Bachelor's degree in business, commerce, economics, finance, mathematics, accounting or actuarial science plus three years relevant experience, or an equivalent combination of education and experience.
• Excellent communication skills as well as effective presentation skills. Bilingualism (French) is an asset.
• Excellent analytical skills and the ability to perform accurate mathematical calculations.
• Working knowledge of pension and benefit plan text, Canada Pension Plan (CPP), Old Age Security (OAS), the Income Tax Act and other provincial and federal programs and legislation.
• Computer proficiency in MS Office Suite, database applications, and email group applications.
• A Certified Employee Benefits Specialist (C.E.B.S.) designation or Pension Plan Administration Certificate (PPAC) are considered assets.

In addition to an interview, qualified candidates will be required to prepare and deliver a 5-7 minute PowerPoint presentation on a topic related to pensions/benefits/retirement.

Job Status: Permanent Full Time; unionized (NSGEU)

Salary Range: $2646.00-$3086.11 (bi-weekly)

Closing Date: July 17, 2024

Diversity and inclusion

We are committed to fostering an inclusive and accessible environment where all employees, members and clients feel valued, respected, and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application, testing or interview process as a result of a physical, mental health or cognitive impairment, we can assist you. Please provide the type of accommodation you are requesting in your cover letter or resume.