DEPARTMENT: Primary Health Care Integrated Network - Administration

ANTICIPATED START DATE: 16 Jun 2024

BARGAINING UNIT: Management and Non-Bargaining

JOB TYPE: Permanent full-time

SCHEDULE: Day, 8 and 12-hour shifts. Work schedule may be changed to meet operational needs.

LANGUAGE REQUIREMENTS: Bilingual essential

NOTE: Applicants must attach a resume to their application.

JOB SUMMARY:

Reporting to the Director of Primary Health Care, the Service Optimization Consultant has extensive skills and experience in streamlining operations and resources. This person provides strong leadership and supports the transformation of the health care system, focusing on primary care in accordance with the strategic plan, with a view to system optimization, effectiveness and efficiency. In collaboration with directors, managers and partners, the incumbent will achieve successful change by managing complex improvement projects, analyzing current workflows, identifying opportunities for improvement, and designing, developing, evaluating and implementing change ideas through the application of state-of-the-art improvement strategies and techniques. The consultant will develop a lean operating model in a clinical environment, based on data from all levels of the pathway, in-depth analysis and close monitoring of performance indicators. The incumbent will collaborate with various stakeholders to identify barriers, streamline processes and implement innovative solutions for the use of various community services and resources, as well as optimizing functional and fluid processes for transition with specialized services including hospitals. The successful candidate will play a crucial role in optimizing the allocation and use of human resources within our facilities and must be enthusiastic about enabling an organization to achieve excellence in people-centred care, while being an efficient and effective organization in its approach.

REQUIREMENTS:

• Bachelor's degree in the field of health, business administration, health services administration or a related field (Master's preferred).
• Certification in health care administration/management an asset.
• Minimum of five years' experience in human resources management in the health sector, staff planning or a related field.
• At least five years' experience in continuous process improvement.
• Proficiency in data analysis and interpretation, with the ability to gather, analyze and present data using Microsoft Excel, statistical tools and other relevant software to identify trends and effectively measure performance.
• Proficiency in methodologies and tools such as process mapping/flow diagrams, cause and effect diagrams, Pareto diagrams, affinity diagrams, tree diagrams, 5S, FMEA, etc.
• Proficiency with MS Office: Excel, Access, PowerPoint, Visio, Word. Knowledge Miro/Mural an asset.
• Strong understanding of health care operations, including staffing models, patient acuity and regulatory requirements of professional associations.
• Excellent communication skills and ability to collaborate effectively with colleagues at all levels of the organization.
• Proven ability to lead cross-functional teams and achieve results in a complex, fast-changing environment.
• Ability to work independently and as a team member;
• Physical ability to perform assigned duties;
• Good previous work history (performance and attendance);
• Adherence to professional ethics principles, to the Network management philosophy and organizational values;
• Compliance with the rules of confidentiality established by the Vitalité Health Network

NOTE:

1. Position to be reviewed by the Part III Classification Committee.
   

• The above requirements may be verified through oral, written or practical tests during the selection process.
• Should there be no fully qualified applicants, this position will not necessarily be reposted. If you wish to be considered for this position and meet most of the requirements, you are encouraged to apply at this time.
• The employer reserves the right to shorten or extend temporary assignments for operational reasons.
• We thank all applicants. However, only those selected will be contacted.