Closed
The Support Agent provides first level technical support for all users of Assumption Life's computer systems. This person participates in the maintenance and development of technology as well as technical troubleshooting with users of operating systems, software and office tools, server client systems and related equipment to ensure consistent productivity and optimal customer service
- Offer technical support of any level to our users by phone, teams or in person:
- Computers, monitors, printers, or any other electronic equipment that the user uses. The agent will also support the users' software.
- Prepares, installs, maintains and supports computers for Head Office users with respect to operating systems and firmware on a regular basis
- Participates in the installation, maintenance and support of client-server application software for head office users.
- As needed, offer second-level technical support to our external brokers over the phone and using the TeamViewer software.
- Bilingual - French and English - oral and written is required
- Post-secondary degree and experience in the field
- Advanced knowledge of Windows operating systems and the Microsoft Office software suite, specifically Word, Excel, Outlook, Teams and Sharepoint.
- Good knowledge of network principles and communications links
- In-depth knowledge of Active Directory
- Strong analytical skills and problem-solving skills to be able to respond to client requests or problems.
- Physical effort: Must be able to lift heavy computer equipment and crawl under desks to plug in - unplug equipment
If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please apply no later than September 10, 2023
- Training and development opportunities.
- Comprehensive rewards package including competitive salary, bonus, pension and benefits.
- A vibrant location in downtown Moncton.
- A paid volunteer day.
- A gym located in the building.
- Paid leave to meet your various personal and family needs.