Technical Support Analyst TSA-0123R-CB (Reposting)
Closed
Reporting to the Director, Technology & Infrastructure Services, the Technical Support Analyst (TSA) provides customer focused tier 1 and 2 technical support services in areas related to installation, configuration, troubleshooting, maintenance and testing of computer hardware and software, telephone, printers and related peripherals. The TSA is responsible to provide support and ensure availability of services using the principals of Information Technology Infrastructure Library (ITIL) service management.
- Supports desktop systems for new and existing users throughout their life cycle.
- Assists with the development and implementation of procedures to be used in the installation, configuration, troubleshooting, maintenance and testing of computer hardware and software, telephone, printers and related peripherals.
- Works with a third party helpdesk on a day-to-day basis.
- Liaises with hardware/software vendors and support experts when necessary.
- Performs technical testing on new or existing systems as required.
- Responsible for resolution and follow-up of service incidents and requests.
- Participates in projects and other related duties as required.
- Graduation from a recognized Information Management Technology program.
- Experience in an enterprise service desk environment.
- Must have current CompTIA+A
- Microsoft 365 Certified, Modern Desktop Administrator Associate ("MDAA') or similar designation and ITIL processes and standards certification would be assets.
- Knowledge and/or experience with the following would be ideal:
- Operating systems and platforms from providers such as Microsoft, and Apple.
- Meridian Centrex and Bell UC or other VOIP communications.
- Fortinet, Citrix, MOVEit, Microsoft Office 365, Microsoft LAPS and or PDQ Deploy.
- Intermediate knowledge of desktop productivity applications such as Word, Excel, PowerPoint, and email packages.
- Strong time management and prioritization skills along with the ability to analyse and problem solve.
- Ability to articulate technical concepts to users.
Job Status: Permanent (full-time), unionized (NSGEU)
Salary Range: $2,519.11 - $2,938.12 bi-weekly
Work Arrangement: On-site working model (with flexibility to offer limited work from home hours)
Work Schedule: Monday - Friday; 37.5 hours per work week (with one earned day off every 3 weeks)
Closing Date: June 2, 2023
IMPORTANT: An offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.
It is imperative that your cover letter and resume specify how your education and previous work experience qualifies you to meet the minimum qualifications in the job posting. Additionally, all screening questions must be answered appropriately to provide a full understanding of your experience. Failure to do so could result in your application being screened out of the competition. Nova Scotia Pension Services Corporation cannot make assumptions concerning your education and experience.
We offer an excellent working environment where work life balance within the workplace is valued. Our people and their commitment to quality work is what drives our success.
Our comprehensive remuneration package includes health and dental benefits, life insurance, long and short-term disability, health spending account, an employee and family assistance plan, generous leave benefits, and an excellent defined benefit pension plan. We also offer opportunities for professional growth with an education assistance program.
Our premises are within the Purdy's Wharf complex which provides amenities such as an on-site daycare and a gym. Our office is connected to the downtown pedway system and situated close to Halifax's beautiful waterfront providing easy access to ferry and bus transit hubs, banks, restaurants, shopping, dental and medical clinics.
