Summerside Lead
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The Summerside Lead will be responsible for the limited administration duties and supporting the Leadership Team with the day-to-day supervision of staff and operation of the gaming floor and food service area. Assist in ensuring that the Gaming Floor operations are managed in a professional manner. Assist in ensuring complete customer satisfaction with the destination experience by constant monitoring of employee interaction with guests & co-workers enabling guests' expectations to be met or exceeded. Contribute to development of a team environment for all employees.
• Lead staff to perform their accountabilities and to generate results.
• Responds to internal and external forces affecting work environment.
• Actively seeks ways to combine efforts to address common challenges and opportunities.
• Develop and build confidence and trust of employees and business partners.
• Transform the function or significantly improve the results of the business unit (outside of predetermined objectives) by demonstrating creativity, continuous improvement and future focused thinking.
• Guides and provides alternative solutions to management in the implementation or administration of strategies, programs and initiatives.
• Demonstrate analytical and proven reasoning and planning skills to solve a range of strategic and practical problems.
• Demonstrate critical thinking, report writing, and presentation skills are all necessary.
• Makes recommendations to management about translating strategic objectives into successfully implemented customer service issues.
• Requires post secondary education or comparable working experience.
• Complete commitment to customer service.
• Development of Supervisory knowledge and skill and/or understanding of people management principles and practices.
• Ability to motivate others, build consensus and resolve interpersonal challenges.
• Ability to define operational/function and/or technology processes and/or direct the work performed by others. Demonstrate high accountability for the performance results within area of responsibility.
• Bilingualism is an asset.
