Date Posted: March 3, 2023

Posting Deadline: March 17, 2023

Department: Enterprise Information Technology

Type of Employment: Permanent, Full-time

Group Affiliation: Bargaining Unit 79, Group 10 ($59,066 - $72,202 annually)

At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of Technology Analyst (Voice and Data) to join our Enterprise Information Technology team.

The Saint Mary's University Voice & Data Team has one goal - keeping our Students, Faculty & Staff securely connected to the campus network, the Internet and the applications we need each day to learn, teach, work & relax.
Our group manages a wide portfolio of leading-edge network technologies from wired and wireless networks thru security solutions like firewalls and IDS to security cameras and building controls.
If you know your VLANs from your IPSEC tunnels, your Wireless SSID's from Hot Spot's and you enjoy working on complex network solutions then we would like to hear from you.

What we offer

As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:

• Competitive compensation
• Comprehensive benefits package
• Defined Contribution Pension plan
• Vacation
• Flexible Workplace
• Holiday closure
• Summer hour schedule

Job Information and Responsibilities

Under the direction of the Assistant Director - Technology & Cloud Infrastructure Operations, the Technology Analyst (Voice and Data) will:

• Respond to corrective network problems, performing effective/efficient problem analysis.
• Plan for and implement preventive maintenance routines to ensure network standards of performance are met.
• Perform cutovers and upgrades on the network.
• Maintain current documentation of site status, complete trouble tickets, incident report and other required reports.
• Respond to service tickets.
• Provide Firewall, Switch & Wifi support to internal stakeholders.

The Collective Agreement can be viewed here.

Experience and Education Requirements

To be the successful Technology Analyst (Voice and Data) you will have:

• Completion of High School plus completion of a two or three year formal technical training program (i.e., Community College).
• Minimum of three years' experience.
• Information Technology experience in a technology support role.
• Optical Fibre, Cat6 & knowledge of TCP/IP is required.
• Good interpersonal and communication skills (oral and written).
• Ability to work on projects in a team environment and ability to work on an individual basis as required.

Application Details

Apply for this opportunity online using our online application system through Career Beacon. Click on "Apply Now" and complete all required information fields. Qualified candidates should submit the following with their application:

• Resume
• Cover Letter
• Three Professional References

Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.

At Saint Mary's University, equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities, persons of minority sexual orientation or gender identity and others who might contribute to the growth and enrichment of our community. Applicants are encouraged to self-identify. If you require accommodations during the recruitment process, please contact Talent Acquisition at [email protected].