Night Auditor
The Inns of Sanibel LLC
Sanibel, FL
Closed
This position has been closed and is no longer accepting applicants.
Our Night Auditors serve as the primary liaison to guests during the night shift and are responsible for performing close of day duties for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Responsibilities
- Checks in guests in an efficient and friendly manner. Assures that guests are assigned type of room requested and that the correct rate is charged
- Issues guests keys
- Checks guests out at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
- Handles incoming guest phone reservations
- Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
- Handles all guest complaints or problems to exceed the guest expectations
- Handles all guest service requests, makes change
- Serves as hotel phone operator and directs all calls to proper extensions, takes and delivers phone messages, and sets wake-up calls
- Conducts security walks
- Keeps records of room availability and guests' accounts. Operates front desk software
- Maintains a balanced cash/billing drawer
- Welcomes guests and respond to requests in a prompt and professional manner
- Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
- Maintains awareness of all rates
- Prints and delivers notices to guests
- Stocks linens and supplies at front desk for the following day
- Generates automated audit reports for manager's review
- Communicates with the previous and following shifts
- Ensures compliance with energy conservation and job safety requirements
- Reports all safety concerns to management
Qualifications
Excellent customer service skills
- Ability to work independently and with others
- Good communication skills
- Attention to detail
- Ability to multi task
- Initiative
Work With Us
- ** Bridge tolls paid/covered in full by company
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Employee Assistance Program
- Employee Discount
- Health Insurance
- Life Insurance
- Paid Time Off
- Relocation Assistance
- Retirement Plan
- Vision Insurance
Schedule:
- 8 Hour Shift
- Holidays
- Monday to Friday
- Night Shift
- Overtime
- Weekends
Experience:
- night audit: 1 year (Preferred)
- relevant: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location:
- One location
Pay Frequency:
- Bi weekly or Twice monthly
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
No
Company Website:
http://theinnsofsanibel.com