General Manager
Closed
Reporting to the Managing Director, Destination Gaming, the General Manager (GM) has oversight and accountability for all aspects of the Red Shores operations for both Red Shores properties. This includes financial (Revenue, OpEx, CapEx, Profit), operational (Gaming, Racing & Dining), Guest Service, Marketing, Site & Building management, and key stakeholder relations.
They provide critical leadership and are instrumental in developing and executing strategic and tactical plans to ensure the efficient and effective operations for a healthy and sustainable future. The GM will ensure compliance with the PEI Lotteries Commission, Atlantic Lottery, provincial, federal and other applicable laws, policy and regulations.
Works diligently with site leadership to ensure an engaging employment experience for staff and an exceptional experience for guests/players.
They foster and develop relationships with identified stakeholders through the appropriate management of their expectations and agreed objectives. They understand the importance of Corporate Social Responsibility initiatives ensuring they are a core component of all decisions at Red Shores.
- Reviews the management and operations structures to maximize efficiencies, reduce redundancies and achieve a balance whereby costs are controlled without sacrificing service, quality of leadership or key functions and outcomes.
- Evaluates proposals and business plans for operations, facilities and service improvement, ensuring a sustainable future.
- Provides guidance, direction and manages the performance of direct reports ensuring they are an engaged and motivated team to deliver on business results.
- Provides insight into operational results and trends, working with the site leadership team to adjust as required to achieve / exceed targets.
- Develops positive working relationships with key stakeholders
- Collaborates on business plans as part of the management team.
- Reviews liabilities and potential risks and provides guidance, recommendations and/or directives as appropriate to mitigate and/or manage them within acceptable limits.
- Sets guest service excellence standards and ensuring every employee understands the expectations of their roles through appropriate training.
- Sets appropriate KPI's and is accountable to ensure they are measured and reported on to allow for adjustment in plans.
- Bachelor's degree in business or related field or equivalent combination of experience and education.
- Advanced strategic planning and project management skills.
- 5 to 7 years hospitality experience in either casino, food and beverage and hotel operations management.
- Experience in successfully leading a team of passionate, creative and entrepreneurial-minded individuals.
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons and facts.
- Strong business and financial knowledge and analysis.
- Proven experience with P&L accountability and demonstrated results in improving operations.
- Ability to assign and delegate work, problem solve, and evaluate operational performance results.
- Accountable and results oriented.
- Excellent management writing, verbal communication skills and exceptional ability to build positive business relationships.
- Professional presentation and public speaking skills.
- Strong judgement, diplomacy, coaching, negotiation, decision making, and conflict resolution skills.
- Multi-site management experience and familiarity with the harness racing industry would both be considered an asset.