The Workplace Services Coordinator will report to the Workplace Services Associate Manager for Toronto, Ontario. Our coordinators are the face of Salesforce, providing that crucial first impression to our guests and serving as a constant resource for our employees. This position is onsite and business-critical and requires a high level of customer service. If you have worked in hospitality or other high-touch customer service roles, this may be the perfect fit for you. Come see why Salesforce has been ranked #2 on FORTUNE magazine's "100 Best Companies To Work For®" list in 2021.
* The Workplace Ambassador will report to the Associate Manager, Workplace Services. The Workplace Service Coordinator, Front Desk is a constant resource for our employees and makes the first direct impression on SFDC customers.
* Deliver a guest experience that is unique and brings the Salesforce brand to life.
* Completely own front desk operations including greeting clients and employees, assigning badges with integrity.
* Ensure the office is opened and ready for business at the start of business hours and ensure the office is secured at the end of the day.
* Ensure guests are properly signed into the Guest Management System; assign temporary badges as required.
* Assist with the overall maintenance of the office space – requesting facilities support for all maintenance issues with building management via the internal work order system in a timely and efficient manner.
* Accommodate special requests whenever possible and resolve all customer inquiries, issues, or complaints promptly and graciously.
* Ensure the reception area and all supply areas are accurately displayed and show-ready.
* Assist with setting up multiple catering orders by delivering a first-class presentation.
* Help direct visiting employees and executives to open workspaces and conference rooms; book rooms under last-minute circumstances.
* Respond to and follow up on all incoming emails, direct messages, and cases through our internal work order system in a timely efficient manner.
* Sign for and receive FedEx/UPS/courier packages.
* Must have the capabiltiy to lift up to 50lbs.
* Maintain and update team documents, playbooks, and guest services tools.
* Maintain a presence on our internal communication applications.
* Submit timesheet for approval every Friday
* This is considered a “business-critical” role and the person would be in the office, 5 business days a week.
Required Skills/Experience:
* Have previous hospitality experience; candidates from luxury hospitality, high-end retail, or other high-touch customer service roles are particularly encouraged to apply.
* The person selected will need to be energetic and very flexible with their schedule, given it can change with short notice and change weekly
* Have excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions.
* Proficiency in using Google Collaboration Tools (Gmail, GCal, Google Drive, etc)
* Must be willing/able to learn and use our internal Salesforce.com software application
* Ability to take direction and follow oral and written instructions.
* Have strong writing, analytical, and problem-solving skills.
* Have the ability to operate standard office equipment (scanners, printers).
* Experience with online registration systems and reporting.