D&L Engineering, is a multi-industry services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support in Life Safety, Fire, power utilities, oil refineries, industrial manufacturing plants, telecommunication complexes, institutional and commercial facilities, etc. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.

Being a part of our team, you will be able to experience many of the benefits below.

• Competitive Wages
• Comprehensive Health, Dental and Insurance Programs
• Employee and Family Assistance Program
• Employer Matching Retirement Savings and Financial Planning Support
• Paid Time Off (including Flex Time and a Variety of Observed Holidays)
• Paid Training and Development Opportunities, and much more!

As Regional Operations Manager, you will be responsible to provide daily management of branch operations including delivery of fire and marine products, technical services, and solutions, as well as customer support for multiple projects and contracts to a variety of industrial, institutional, and commercial customers in accordance with K&D Pratts health, safety, environment and quality (HSEQ) policies and procedures and the Companys code of conduct and business principals. Expectations of this role include, but not limited to:

• Champion safety leadership by promoting HSE standards and regularly reviewing safety performance.
• Oversee the execution of multiple projects/contracts, ensuring compliance with client, company, regulatory, and safety requirements.
• Manage daily technical services and customer operations, including scheduling, resource allocation, site inspections, and work progress reviews.
• Ensure timely and accurate completion of reports and escalate operational issues as needed.
• Monitor and manage inventory levels to balance service efficiency and cost control.
• Ensure equipment calibrations and maintenance needs are up to date, escalating as required.
• Drive financial performance through budget management, customer relationship development, and cost control.
• Support and execute branch sales and service delivery plans in collaboration with the Regional Manager.
• Ensure compliance with technical reporting standards and proactively address deficiencies.
• Identify and pursue opportunities to expand client services and build customer relationships.
• Lead and develop a high-performing team through effective recruitment, onboarding, training, and performance management.
• Evaluate and align staffing levels and skills with operational needs and growth targets.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Actively participate in cross-functional meetings and collaborative initiatives at the branch, regional, and organizational levels.

We are looking for a leader who is:

• Skilled in leading a diverse and geographically dispersed team ensuring high levels of safety focus and quality service delivery
• Highly motivated and focused on meeting and exceeding regional targets and deliverables.
• Attentive to building relationships with all stakeholders, including employees, clients, vendors, community representatives, etc.
• Comfortable communicating in a variety of situations whether it be on at a branch or client site, in a Teams call, or at a community event.
• Adaptable. Things can change quickly, and they dont sweat the small stuff.
• Open to collaboration, but who can also analyze information and situations independently to make timely decisions.
• Solutions focused with an emphasis on customer service that is etched into their work ethic.
• A team player who has no issues lending a hand or asking for one.
  
• Work overtime and/or travel overnight to support operational requirements operating locations throughout the province as well as to remote client sites as required.

They must also possess the following experience and/or training credentials:

• Knowledge of Field or operations management, marine services, fire protection, or related areas; andCodes, laws, and other regulatory guidelines related to the execution of fire protection and/or marine services.
• A valid drivers license.
• Supervisory, management, leadership or other related training.
• NOTE: All combinations of education and experience will be considered.

D&L offers a competitive compensation and benefits package which is based on the level of skills and experience the successful candidate brings to the role.

If you are excited by the opportunity to contribute to a highly successful and growing company and are interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.