The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons Digital Services and Real Property is currently looking to staff the IT Onboarding Analyst position.

As the IT Onboarding Analyst, User Services you are responsible for providing services to Members, House Officers and their staff during elections, bi-elections, office moves, office closure, office takeover and normal operations. You access and analyze the client's IT environment to understand their needs in order to coordinate and support with various teams, including external providers, to ensure the required services are delivered to constituency offices across Canada.

In addition, you contribute to the elections program improvement by providing insight and recommendations based on your interactions with the clients. You provide onboarding services on new technologies and contribute to the lifecycle management process of the House of Commons (HoC) IT devices. You also play an essential role in the introduction of new technology for Members and House Administration.

Top Reasons to Join Digital Business Products and Services - User Services team:

We're dedicated to building an inclusive culture where employees can do their best work. We ensure that employees feel valued by helping them grow as people, not just as professionals. In a collaborative environment, this opportunity allows you to work in a multidisciplinary team across the House of Commons. You will be involved in coordinating multiple initiatives and in supporting Member throughout their day-to-day activities. You will play a key role in delivering excellent customer experience when introducing new technologies. Your ability to effectively manage priorities in a dynamic and multitasked environment are required to perform the work. As you work closely with many teams and services areas.

• Training and development opportunities;
• 35-hour work week;
• Hybrid - mandatory fixed schedule onsite;
• 4 weeks' vacation (minimum).

Education:

• University degree or college diploma from a recognized institution in computer science, information technologies or a related field OR an acceptable combination of education, training and relevant experience.

Experience:

• Experience in testing, supporting and resolving problems regarding IT hardware and software in a corporate networked environment;
• Experience in providing exceptional client service with high-profile clients and various stakeholders (internal and external);
• Experience in reviewing and analyzing client requisitions, in assessing client needs, and providing options and solutions that meet client requirements while adhering to policy standards and guidelines;
• Experience managing IT devices over their full life cycle.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.