Job Title or Location

Guest Service Manager - The Ballroom Bowl Yorkville

The Ballroom Bowl
Toronto, ON
Posted yesterday
Job Details:
Full-time
Management

  • Meet and exceed service standards, sales targets and monitor daily operations
  • Recruit, train and ensure new team members are HR policy compliant
  • Ability to create and manage a schedule meeting labour targets and adjusting based on business needs
  • Ensure health and safety regulations are followed
  • Monitor guest satisfaction and ensure guest recovery is managed
  • Ensure food and beverage are being made to specifications
  • Development of team members ensuring expectations are clear and celebrating their wins
  • Oversight of special events, marketing initiatives and execution to standard
  • Controlling fixed and variable costs in conjunction with GM
  • Complete weekly one on one meetings with server, host and service assistant teams

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