- Meet and exceed service standards, sales targets and monitor daily operations
- Recruit, train and ensure new team members are HR policy compliant
- Ability to create and manage a schedule meeting labour targets and adjusting based on business needs
- Ensure health and safety regulations are followed
- Monitor guest satisfaction and ensure guest recovery is managed
- Ensure food and beverage are being made to specifications
- Development of team members ensuring expectations are clear and celebrating their wins
- Oversight of special events, marketing initiatives and execution to standard
- Controlling fixed and variable costs in conjunction with GM
- Complete weekly one on one meetings with server, host and service assistant teams