HealthOne is seeking a Skin Clinic Administrator Lead to join our growing team!

HealthOne Skin Clinic is one of up to eight departments found at most of our locations and is boutique medical aesthetics practice. We are currently equipped to offer a variety skin rejuvenation services as well as treatment for medical skin conditions.

About HealthOne

HealthOne provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each and every patient with comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne, how we care is just as important as what we do. Our care philosophy guides every aspect of our work, from building strong therapeutic relationships to delivering exceptional clinical outcomes. As a team, we are unified in our efforts to optimize the care journey, driven by quality, and passionate about providing holistic, patient-centered experiences. We continuously strive to grow, improve, and embrace a shared culture rooted in purpose and values.

Job Summary

At HealthOne, we're looking for a passionate Skin Clinic Administrator Lead to manage our front desk, promote our MediSpa services, and create an exceptional experience for every patient. If you have a passion for skin care and a commitment to providing exceptional patient care, we'd love for you to be part of our team!

Schedule

• Flexibility to work within operating hours required, including evenings & weekends

Responsibilities

• Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a 5-star experience at all times.
• Efficiently handle all front desk tasks with pristine attention to detail, including but not limited to appointment scheduling, confirmations, billing and payment, and data entry.
• Contribute to smooth clinic flow and overall success of the business by providing administrative support to all practitioners as well as tracking practice performance metrics and identifying areas of improvement
• Successfully promote and advocate for MediSpa & Skin Care services, programs and packages we offer
• Ability to speak to skin care products and provide informed recommendations clients based on their specific needs
• Willingness to collaborate with other practices and functions (ie. marketing, finance etc) within the HealthOne organization
• Actively seek out opportunities to improve and expand our patients' experience in the clinic, while assisting the management team to maximize clinic performance and growth.

Why work with HealthOne?

• Supportive & positive leadership team
• Work within a modern facility in downtown Toronto
• Opportunities for continuous development
• Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

Compensation

• Competitive hourly rate offered and commission incentive based on skin care product sales
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Requirements

• Minimum 1 year of professional experience in a similar role plus completion of relevant education, certifications etc.
• In-depth knowledge of MediSpa treatments and skin care products & passionate about their benefits
• Ability and passion for leading a team, working with service providers and creating a productive & positive clinic culture
• Openness to feedback, coaching and strategic planning to improve the practice & reach business goals
• Strong client service skills, work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
• Self-starter, motivated by goals, and eager to wear multiple hats to be able to grow within your role
• Experienced in using software applications, including CRM/EMR systems like Jane software, and proficient with MS Office.
• Ability to work evenings and Saturdays based on business needs

Accessibility Statement

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant's interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn't the right fit.