We have an excellent opportunity for an ambitious service advisor to join our team at Nanaimo Honda. We are growing and looking for the right fit!

Job description

Position Summary:

The Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Primary Duties and Responsibilities:

· Efficiently help customers (internal and external) with the highest level of service

· Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

· Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

· Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

· To service all allocated sales inquiries in a prompt and effective fashion

· Prepare a detailed and accurate estimate on the cost of labour and parts

· Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

· Communicate effectively with service technicians, parts advisors and management regarding conditions and status of customer vehicles

Qualifications:

· Previous Two (2) years of experience in an Automotive Service Advisor role

· A proven track of success in automotive industry

· Excellent interpersonal and relationship-building skills

· Excellent written and oral communication skills

· Excellent customer service skills with the desire to exceed expectations

· Ability to effectively respond to and meet the needs of a diverse client base

· PBS software experience preferred

· Valid Class 5 driver's license with a clean driver's abstract

Benefits:

As part of Nanaimo Honda's culture and vision, we believe success comes from great people within the organization that are knowledgeable, inspired and love what they do; people who do not only attain their personal and collective goals, but live and work to their full potential.

Industry leading compensation package $70-$110,000/YR and extensive health coverage, dental, drugs and vision coverages, company RRSP program

· The ability to grow within an expanding dealership

· A healthy and safe work environment

· Ongoing training through Honda Canada

Job Types: Full-time, Permanent

Pay: $70,000.00-$110,000.00 per year

Benefits:

• Company events

• Dental care

• Disability insurance

• Extended health care

• Life insurance

• Vision care

Experience:

• service advisor: 2 years (required)

Location:

• Nanaimo, BC V9T 3L2 (preferred)

Work Location: In person