Job Description:
Responsibilities:

• Defines the structure and relationship among CRM solutions, including the identification of reusable components, quality level metrics, the organization and layering of software, and the determination of interfaces.
• Responsibilities also include developing, implementing and managing CRM solutions in a large and distributed environment, monitoring the whole system, understanding all interactions between components on a given level of abstraction, as well as to define limitations and requirements for source code.
• Defines the interactions between application packages, databases and middleware systems.

Business Requirements and Project Management Skill:

• Project Management Skills ( i.e. effort estimation, project plan, risk/issue management, solutions presentation, etc).

General Skills:

• Leadership experience in the development and implementation of CRM solution architectures at the specified experience level.
• Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols
• Knowledge of performance considerations in different environments.
• Experience in structured methodologies for the design, development and implementation of applications.
• Experience with middleware and gateways and Awareness of emerging I&IT trends and directions.
• Extensive experience in CRM applications analysis and design in large enterprise environments.
• Experience in the use of development tools, Computer Aided Software Engineering (CASE) tools, information retrieval packages, and other software tools such as project management software and business re-engineering software.
• Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries.
• Experience in developing enterprise architecture deliverables (e.g. models)
• A team player with a track record for meeting deadlines with analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

Desirable Skills:

• Knowledge and understanding of object-oriented analysis and design techniques
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience designing detailed functional and technical requirements for new and existing business solutions.
• Experience developing enterprise architecture deliverables (e.g. models and documentation).
• Experience leading multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations.
• Experience designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms.

Experience and Skill Set Requirements:
Cu ram Technical Skills and Knowledge - 70%:

• Curam knowledge and experience (10+ years).
• Curam development.
• Technical architectural support.
• Technical solutioning and support for project/tech leads.

Business Requirements and Project Management Skill 15%:

• Project Management Skills ( i.e. effort estimation, project plan, risk/issue management, solutions presentation, etc).
• Business and end-user engagement.
• Business requirement analysis, options analysis and recommendation.

CI/CD DevOps and Infrastructure - 15%:

• Experience with Azure DevOps pipelines.
• Technical experience with infrastructure and operational needs for development teams i.e. (WebSphere, Oracle, Solaris, Cloud support).