TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together

TAC is leveraging our world-leading technology and innovation to tackle one of the most pressing social challenges of our time achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and digital solutions that empower and connect producers to consumers we can improve the quality, safety and sustainability of our food and consumer goods.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses with more accuracy, efficiency and profit and create unified, trusted and sustainable food and consumer goods value chains.

Within the Customer Experience Excellence (CEE) team, we are responsible for overseeing the end-to-end customer support experience and driving operational excellence across the value chain. We have consolidated operational and professional services teams from all our TAC entities alongside a number of customer success primes and managed service teams, and have a focus on elevating the customer experience from farmers to multinational consumer goods corporations, digitally transforming our business, elevating our team and high performance culture, and oscillating between transformation and growth.

Reporting directly to the Global Head of Professional Services (PS), this is a hands-on role, with responsibility for leading all our Consumer goods Professional Services activities in North America, with potential expansion to Latin America as our business grows. This includes accountability for delivering our ambitious revenue targets linked to professional services, delivering professional services projects on time in full, seeking opportunities to optimize, accelerate, and increase revenue recognition, and designing a future-state scalable resource model that provides an exceptional customer and team member experience. This leader is an advocate for exceptional customer experience alongside strategic management, client development, people leadership, fiscal responsibility, and customer orientation with a growth vision they are accountable for executing against.

Here's How

• Team leadership - Experience working with a distributed or multidisciplinary team in all aspects of delivery across a breadth of cultures and time zones
• Agile experience - Relevant experience in a software development or delivery organization working with agile teams.
• Business acumen - Experience with risk management, operations and resource and financial forecasting. Ensure compliance with governance requirements
• Cross Team Collaboration - Being able to detect, influence and execute on opportunities to improve project performance in partnership with Product and Engineering.
• High performance culture - Develop and maintain a high-performance culture across the PS team, delivering efficiencies and continuous improvement
• Delivery focus - Provide whole life oversight and accountability for the successful delivery of projects, through design, procurement, assembly, commissioning, and handover to support
• Demonstration of TELUS values - Including promotion and active demonstration of collaborative behaviours within the PS team
• Domain Expertise - Knowledge of the Food, Beverage and Consumer Goods industry sector and key players including the sales journey from Trade Promotion Excellence to Trade Promotion Optimisation, Supply Chain Management and Retail Execution.
• Product Expertise - An existing understanding of the products and solutions TAC has in supporting the buying personas along this sales journey is essential - not necessary on day one but learning agility and ability to pick up quickly is critical for success.
• Financial Acumen - Manage and maintain the team within given budget parameters ensuring financial budget tracking is maintained and cost management for T&E, capex, cogs and opex.

What you bring to this role

• Extensive experience in leading, managing, developing, and motivating internal and external senior leaders, team members - your leadership skills and ability to create and develop a high performing and highly engaged team will be key to success in this role
• Financial acumen in managing budgets and expenses covering revenue tracking, T&E, opex, cogs and capex
• Significant amount of delivery experience where you have successfully managed a regional framework of multiple projects and/or programmes of a complex or critical nature in a collaborative delivery environment
• Confident making risk, prioritization and resource decisions whilst maintaining your commitment to excellence
• Strong communicator with the ability to build strong, trusting stakeholder and partner relationships and influence at all levels to achieve mutual success.
• Experience in Consumer Packaged Goods (CPG) is preferred but not required.

***Must be available to work within Eastern or Central Time Zones (EST/CST).

Job Information

Location - Remote
Employment Type - Full Time
Career Stream Level - M5

Due to the fact that this role is posted in different countries, please ask your recruiter about salary ranges because our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the particular applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process

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