We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Total Experience- 8-10 years Role Description
• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on Reliance product
• Responsible for addressing customer issues and concerns with power systems
Required Skill Set
• 5 years of experience with LINUX and Windows Operating Systems
• 5 years of experience with C, Java & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
• System configuration and Hands on Experience in GitHub and ClearCase
• 5 years' experience on Realtime or Mission Critical Systems
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Reliance (Formerly known as XA/21) experience
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Desired Skill Set
• Ensure customers success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction.
• In this role, you will: Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
• Ensure solution does solve the customer's issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer writes user/technical documentation and case notes.
• Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team.

Regards,

Mohammed Ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.