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Senior Solutions Designer - CRM

CYNET SYSTEMS - 335 Jobs
Toronto, ON
Posted yesterday
Job Details:
Full-time
Executive

Job Description: Responsibilities:
  • Configure/ customize a Salesforce solution (Field Service Modules) and integrate Salesforce with other applications using web services or other mechanisms to fulfil the business need as explained in the project background section above.
  • Planning, implementing and supporting Salesforce solution for coroners
  • Collaborate with IT Professionals throughout the Software Development Life Cycle
  • Report progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
  • Manage issues and User Stories in DevOps.
  • Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
  • Acts as the technical advisor/expert.
Must Haves:
  • SalesForce Field Service experience.

Deliverables:
  • IT Solution Development Environment set-up, Configuration, customization.

Experience and Skill Set Requirements
Skills and Knowledge:
  • Able to quickly integrate new concepts and easily understand business needs.
  • Evaluating which Salesforce components and other technology products and frameworks to be used.
  • Experience with building Salesforce Field Service solutions based on user stories and low level designs.
  • Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
  • Strong experience delivering products in Agile/Scrum mode.
  • Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform.
  • Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC).
  • Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.
  • Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
  • Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.
  • Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT.
  • Experience with deployment tools such as GitLab, Jenkins, etc.
  • Experience completing Enterprise Architecture documentation e.g. Information Architecture Document, Solution Architecture Document.
  • 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code.
  • Certified Salesforce Platform Developer I or equivalent experience.
  • Salesforce Certified OmniStudio Developer.
  • Salesforce Certified Experience Cloud Consultant.
  • Salesforce Certified Administrator.
Criteria:
Criteria 1: Salesforce Experience (Field Services) - 35 points
Details:
  • 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce.
  • Salesforce Certified Platform Developer I.
  • Salesforce Certified OmniStudio Developer.
  • Salesforce Certified Experience Cloud Consultant.
  • Salesforce Certified Administrator.
Criteria 2: Design, Analysis, Development and Configuration - 30 points
Details:
  • Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
  • Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
  • Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
  • Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
  • Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
  • Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
  • Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
  • Experience conducting diagnostics and determining methods to help incident management.
  • Experience implementing AODA compliant solutions.
  • Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
  • Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.
Criteria 3: Communication, Consultation and Collaboration Skills - 25 points
Details:
  • Excellent analytical, problem solving and decision-making skills.
  • Excellent communication skills, both written and verbal
  • Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
  • Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change requests are complete.
  • Experience documenting processes and technical designs and updating build books.
  • Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
  • Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
Criteria 4: Agile Experience - 5 points (weighted score)
Details:
  • Experience with Agile scrum methodologies.
  • Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps.
  • Thorough understanding of SDLC, specifically DEV processes in agile development environments.
Criteria 5: Public Sector Experience - 5 points (weighted score)
Details:
  • Previous experience working in Government or Public Sector organizations.

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