- Configure/ customize a Salesforce solution (Field Service Modules) and integrate Salesforce with other applications using web services or other mechanisms to fulfil the business need as explained in the project background section above.
- Planning, implementing and supporting Salesforce solution for coroners
- Collaborate with IT Professionals throughout the Software Development Life Cycle
- Report progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
- Manage issues and User Stories in DevOps.
- Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
- Acts as the technical advisor/expert.
- SalesForce Field Service experience.
Deliverables:
- IT Solution Development Environment set-up, Configuration, customization.
Experience and Skill Set Requirements
Skills and Knowledge:
- Able to quickly integrate new concepts and easily understand business needs.
- Evaluating which Salesforce components and other technology products and frameworks to be used.
- Experience with building Salesforce Field Service solutions based on user stories and low level designs.
- Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
- Strong experience delivering products in Agile/Scrum mode.
- Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform.
- Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC).
- Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.
- Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
- Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.
- Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT.
- Experience with deployment tools such as GitLab, Jenkins, etc.
- Experience completing Enterprise Architecture documentation e.g. Information Architecture Document, Solution Architecture Document.
- 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code.
- Certified Salesforce Platform Developer I or equivalent experience.
- Salesforce Certified OmniStudio Developer.
- Salesforce Certified Experience Cloud Consultant.
- Salesforce Certified Administrator.
Criteria 1: Salesforce Experience (Field Services) - 35 points
Details:
- 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce.
- Salesforce Certified Platform Developer I.
- Salesforce Certified OmniStudio Developer.
- Salesforce Certified Experience Cloud Consultant.
- Salesforce Certified Administrator.
Details:
- Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
- Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
- Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
- Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
- Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
- Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
- Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
- Experience conducting diagnostics and determining methods to help incident management.
- Experience implementing AODA compliant solutions.
- Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
- Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.
Details:
- Excellent analytical, problem solving and decision-making skills.
- Excellent communication skills, both written and verbal
- Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
- Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change requests are complete.
- Experience documenting processes and technical designs and updating build books.
- Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
- Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
Details:
- Experience with Agile scrum methodologies.
- Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps.
- Thorough understanding of SDLC, specifically DEV processes in agile development environments.
Details:
- Previous experience working in Government or Public Sector organizations.