For over 50 years, the Roy Foss Automotive Group has been a proud cornerstone of the community—built on trust, integrity, and lasting relationships. We're grateful to have earned the loyalty of long-time customers and to continually welcome new ones who value the comfort of a name they can rely on. Our longstanding commitment to service excellence and customer-focused innovation has earned us a reputation as a leader in sales, service, and parts. At the heart of our success is our incredible team—dedicated, passionate individuals who go above and beyond every day.

The Business Development Centre Representative is an effective communicator and has the ability to build strong relationships with both the Sales team and the customers. The BDC is highly focused on Customer Retention. As a team player, the BDC strives to develop collaborative relationships throughout the dealership and we are looking for mature, customer first oriented and enthusiastic candidates to help develop and grow our business.

Primary Job Responsibilities Include:

• Provide excellent service for all inquiries via phone and internet by answering questions and booking test drives and appointments for customers to review their vehicle options.
• Perform Outbound calls for campaigns based on equity position and follow up on other marketing efforts including private sales and portfolio calls.
• Track all customer interactions, leads, and appointments in the CRM; reschedule missed appointments and follow up on outcomes.
• Maintain accurate customer records by purifying data, and scheduling future contact as needed.
• Notify relevant departments of appointments, assist with other duties, and strive to meet or exceed monthly targets.
• Maintain thorough knowledge of vehicle features, including of competitor brands.

What we're looking for:

• Education & Experience: Minimum College Diploma or equivalent; 1–3 years in customer service, call centre experience is an asset, or experience performing inbound/outbound sales calls.
• Customer Service Excellence: Strong desire to deliver exceptional service with a proven track record or clear customer-first mindset.
• Communication Skills: Excellent written English required, with the ability to handle challenging situations professionally.
• Tech Savvy: Internet savvy with strong computer skills, able to learn new software, and manage sales leads efficiently.
• Agility & Problem Solving: Quick thinker with strong time management, adaptability, and comfort in fast-paced environments.
• Team-Oriented Flexibility: Willing to collaborate, pitch in where needed, and work evenings or weekends as scheduled.
• Ability to learn technology and software solutions
• Experience with Reynolds & Reynolds (Ignite) and Dealermine is an asset.
• Experience in automotive is an asset.

Why Work for RoyFoss:

• A great compensation package – unlimited earning potential.
• Strong management support.
• Comprehensive Health & Dental package.
• Professional Team-spirited environment with a supportive service team.
• Strong training program - training support as needed.
• Growth potential within our growing automotive organization.
• OMVIC certification fees will be covered, if required.
• 
  

At Roy Foss Automotive, we're committed to fostering an environment of equal opportunity for everyone. We welcome individuals of all races, colours, religions, genders, gender identities, sexual orientations, national origins, ages, and abilities—as well as all other characteristics protected by law.

We truly value the power of diversity and believe that an inclusive workforce not only strengthens our culture, but also drives innovation and helps us better serve our customers and community.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.