Job Description:
Responsibilities:

• Responsible for chairing all monthly client engagement calls for each cluster, as well as collecting and analyzing OS deployment data to produce meaningful collateral for these calls.
• Producing collateral for internal/external Governance calls, including chairing the meetings.
• Provide status updates, risks and issues to ITS/DCO/Client stakeholders, including but not limited to management, senior management, directors, cluster partners, etc.
• Assist DCO financial teams in producing updated software support cost projections, cluster costs and developing new cost models as products enter extended support or when publishers change their costs models
• Making further enhancements to the SRP client experience by creating enhanced data driven reporting, communications material, processes and helping clients identify paths forward to best reduce their software support costs.
• Assisting with the modernization of the SRP and it's services.
• Creating RACI's and on-boarding activities.
• Developing costing and pricing models.
• Forecasting support and technical debt costs.
• Tracking and reporting on refresh KPIs.
• Development and continued iterations of reporting.
• Stakeholder engagement and management, including process improvements
• Developing training and operational guides.
• Coordinating enterprise architecture approvals.

Experience and Skill Set Requirements - Evaluation Breakdown:
Strategic Planning And Delivery Experience - 30%:

• 10+ years experience in strategic delivery of complex solutions and/or data center infrastructure services or projects.
• Demonstrated experience overseeing refresh and transition activities.
• Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations.
• Demonstrated experience and in-depth knowledge of modern Data Centre service models.
• Demonstrated experience in strategic delivery development of operational readiness programs for large and complex organizations including cloud management.
• Working experience with a Tier IV data centre facility/operations housing a dedicated 24x7x365 WINTEL/UNIX/Linux hosting service, on-premise private. clouds.

Project Management Skills And Forecasting Experience - 20%:

• 10+ years demonstrated experience in managing projects related to data center applications and server integrations.
• Demonstrated experience leading major transformation and data centre projects, including cloud management.
• Demonstrated experience managing concurrent projects and initiatives with competing priorities.
• Demonstrated experience with software and financial forecasting and modeling using agile methods.
• Demonstrated data analytic skills including a working knowledge of tools such as BI, SharePoint Online, Advanced excel skills, etc.

Documentation and Communication Skills - 20%:

• Demonstrated experience with assisting transition and hardware/software refresh activities.
• Demonstrated experience in change management activities and providing presentations to executive stakeholders.
• Demonstrated client engagement skills with strong documentation, writing, verbal and negotiation skills.