Job Title: Medical Office Administrator
Location: Richmond Hill, ON

Grand Genesis Family Physicians and Walk-in clinic is looking for a highly organized, detail-oriented, and experienced Medical Office Administrator to join our team. This vital role ensures the smooth operation of our office by managing administrative duties, assisting patients, and maintaining accurate records. The ideal candidate will have a strong understanding of medical terminology and experience with electronic medical record (EMR) systems.

Key Responsibilities:

• Greet and check in patients, verify OHIP information, and provide assistance as required

• Schedule patient appointments and manage the flow of patients to ensure minimal wait times

• Answer phone calls and emails, triage inquiries, and provide information about office procedures

• Coordinate appointments between patients, physicians, and other healthcare providers

• Maintain and update electronic medical records (EMR) in compliance with privacy regulations and accuracy standards

• Prepare and organize patient charts for upcoming appointments

• Collaborate with specialist office staff to facilitate seamless communication and high-quality patient care

• Perform general administrative tasks such as filing, faxing, and data entry

• Collect payments for uninsured services when necessary

• Provide shift coverage and assist team members as needed

• Maintain professionalism and empathy in all interactions with colleagues and patients

Qualifications:

• Previous experience in a medical or dental office environment is preferred

• Strong understanding of medical terminology is essential

• Proficiency with EMR systems, particularly OSCAR, is highly desirable

• Completion of a medical office assistance program or equivalent education is a plus

• Excellent organizational skills and a keen eye for detail are crucial

• Ability to work effectively in a collaborative team environment while delivering exceptional customer service

Requirements:

• Minimum of 2 years of experience in a medical office setting (essential)

• At least 1 year of experience with OSCAR EMR (preferred)

• Fluency in English required (Fluency in Farsi is essential for smooth office operation )

• Must be able to reliably commute to Richmond Hill, ON

If you're a self-driven professional eager to advance your career in healthcare administration, we encourage you to apply!