CYNET SYSTEMS -
442 Jobs
Brampton, ON
Posted today
Job Details:
Full-time
Experienced
Job Description:
- Total experience of 7+ years in software development working on software development projects including hands on experience on requirement, design, coding & unit testing involving development languages Type Script/ Python.
- Minimum 3 + years of experience in Amazon Connect working as contact center lead/developer.
- Hands-on experience working on the design, development, deployment and migration of contact center solutions at scale.
- Hands-on experience on Configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda.
- Knowledge of DynamoDB, AWS CloudWatch, AWS CloudTrail.
- Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc.
- Ability to write high quality technical design documents, lead review sessions with customers to obtain approval, collaborate effectively with internal/external stakeholders on technical items, Troubleshoot issues and resolve in a professional and timely manner.
- Experience of working on projects in Agile Methodology.
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