Job Description:
Responsibilities:

• Creates professional technical project and user documentation, including systems and operational procedures.
• Experience in the creation of technical project and user documentation, including procedures at the specified experience level.
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices.
• Knowledge and experience in developing on-line documentation.
• Knowledge and experience with at least one platform.
• Knowledge and experience with communications protocols.
• Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation.
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills.
• Ability to communicate with cross functional teams (development, business, testers) and a wide range of audiences.
• Ability to create a quick start guide covering the main steps a user will follow.
• Ability to create a detailed configuration/administrative guide to users covering all details required.
• Experience and ability to create a glossary or list of terms and definitions.
• Experience with office automation suites, presentation tools, and at least one authoring package.
• A team player with a track record for meeting deadlines.
• Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite.

Desirable Skills:

• Knowledge, understanding and experience in publishing content on websites.
• Strong interviewing and listening skills to capture necessary information.
• Ability to learn and work with new graphic tools as required.
• Ability to validate technical documentation and confirm documentation aligns with product functionality.
• Ability to create feedback forms/tools to gather information from users.
• Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help.

Experience and Skill Set Requirements:
Technical Skills 60%:

• Strong knowledge and experience with documentation tasks for Azure cloud architecture and infrastructure design, familiar with networking, firewall, storage, backup and disaster recovery design.
• Strong knowledge and experience with documentation tasks for large scale Java EE application design concepts such as security, scalability, reliability, and performance.
• Experience in the creation and editing of technical project documents including architecture artefacts based on existing systems or design concepts from senior team members.
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry and government standards and best practices.
• Experience and ability to create a glossary or list of terms and definitions Experience with office automation suites, presentation tools, and at least one authoring package.
• Skilled at using standard technical writing tools such as Draw.io, Power Designer, Microsoft Visio, UML and/or Adobe Technical Communication Suite
• Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help.
• Knowledge and experience with preparing conceptual, logical and/or physical processes documents.
• Ability to validate technical documentation and confirm documentation aligns with product functionality.

General skills - 35%:

• A team player with a track record for learning new concepts quickly, following guidance and meeting deadlines.

Public Sector Experience - 5%:

• Experience in the Public Sector, either as a vendor representative or under contract to a government ministry or agency.