Description

Required immediately, our Calgary Branch is seeking a Full-Time Showroom Design Consultant for our Showroom! FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada's Best Managed Companies. POSITION SUMMARY:Our Showroom Design Center Consultant provides a positive customer experience by qualifying, educating and selling countertops. You would make a good Showroom Design Consultant if you:

• Are a people person who loves talking
• Take pride in your work and have a drive to go above and beyond
• Focus on creating a great customer experience every time
• Enjoy being a team player and appreciate collaborating with others
• Have exceptional communication
• Are open to learn new things

QUALIFICATIONS:

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Valid driver's license and a clear criminal record check
• Strong organizational skills, with attention to detail
• Ability to problem solve and handle challenging situations with diplomacy and respect
• Effective verbal communication skills
• Basic mathematical skills

DUTIES & RESPONSIBILITIES:

• Establish and achieve Weekly/Monthly Showroom Sales Targets
• Establish and achieve Weekly/Monthly Showroom Closing Rate Targets
• Ensure every customer is treated with the “Floform Showroom Experience” as defined by:

1. 1. Ensure Appropriate Showroom exterior/interior Signage for ease of access/flow through the facility
   2. Ensure the showroom is clean and has a professional appearance
   3. Establish Immediate Greeting/Engagement upon arrival for positive relationship development

• Assists customers with design choices and selection of products that fit their needs/budget
• Ensure Express Products are on display and appropriately labelled for ease of selling
• Implement the Floform Retail Selling System
• Support and Develop CSR's who are involved in the Retail Showroom, cultivating a “team” sales environment
• In addition to assisting customers in person, also assist by email or on the telephone, as required
• Process orders and accept payment from customers
• Input orders/quotes into the computer system and establish installation/delivery dates
• Responds to customer inquiries, complaints and coordinate activities with other departments as necessary; escalates complaints to supervisor as required
• Track and maintain customer service records through Floform Lead Tracking system
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensure Quotes/Orders are priced accurately and complete timely retail Quote/Order Follow-ups
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) as required
• Communicate product/design trends, which should be incorporated in the showroom, to leadership
• Provide input and recommend design changes to ensure the local showroom is “Best of Class"
• Other duties as assigned

FLOFORM is proud to offer the successful Candidate:

• Competitive Wages
• Medical and Dental Benefits
• Paid sick days
• RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.” Should this opportunity be of interest to you, submit a resume today at www.floform.com/careers.We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.