Company Values

1. Keep Our Promises.

It's easy to say something and then forget. It's also easy to sell something and not deliver. Always keep your promise to our clients, to your team, and to Foresight.

2. No secrets, No BS.

Secrets and bullshit undermine everything good in an organization. Secrets that are uncovered destroy trust. Within Foresight we openly discuss our business, good or bad. We also own our successes and failures. As an employee of Foresight, you are expected to adhere to the same values. This is especially true when something could be potentially detrimental to a client; the situation needs to be addressed as soon as possible to mitigate any risk.

3. Crew. Organization. You.

Everyone takes care of each other, and in turn, the organization's best interests are taken care of, as are yours. A culture of making decisions that are best for the team will always result in trust and success. Most importantly, if we all know that we all have each other's backs, we know there isn't someone "gunning" for us.

4. Be Consistent.

Consistency allows us and our clients to predict the future by knowing what to expect. Consistency also allows Foresight to grow and always move forward through the use of relevant documentation, processes, and standards.

5. Be Passionate About What We/You Do.

Passion breeds success. Frankly, if we're not passionate about what we are doing, we're doing the wrong thing.

6. Win At Everything.

Winning is fun. Evaluate risk, effort, and gain before moving forward through any new task, project, venture, and/or engagement.

Job description - Technical Service Representative

Who You Are:

• Pragmatic problem-solver who understands deadlines
• Passionate about technology and delivering modern IT services
• Solid analytical, communication, and technology skills
• Ability to multitask while maintaining strong attention to detail
• Disciplined learner who is always wanting to know more and grow your career
• High emotional intelligence and the ability to maintain composure in stressful situations

Responsibilities

• Provide remote and occasional onsite IT support to locations in Canada and the US
• Resolve escalated tier 1 tickets with support from the helpdesk team
• Consistently review and prioritize tickets and workload
• Real-time documentation and time entry to ensure continuity throughout the team
• Encourage and build positive relationships and communicate effectively with co-workers, clients, and vendors
• Continue personal development by achieving industry-standard certifications
• Maintain ownership of assigned tickets from new to resolved with the goal of first-call resolution

Required Skills and Qualifications

• CompTIA A+
• Driver's license and insured vehicle
• Able to lift 40Lbs (Racking hardware, loading tool kits)
• Able to travel up to 20% with overnight stays

Preference is given to applicants with the following:

• Experience working in the information technology field
• Server 2016-2025 knowledge
• Microsoft 365 Certifications
• Sharepoint Experience
• CompTIA Network+, CompTIA Security+
• Cabling and cable termination experience

Schedule

• Monday-Friday 0800-1630
• Occasional after-hours and weekend work
• On-call rotation one week per month

Benefits

• Comprehensive medical, dental, and vision with a health spending account
• Certification/training reimbursement plan
• Personal time off allowance
• Fun team and relaxed atmosphere
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness Program