Description

Required immediately, our Edmonton Branch is seeking a Full Time Installation Manager

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada's Best Managed Companies.

POSITION SUMMARY:

The Installation Manager manages a team of installers and templaters who are responsible for installing, servicing, and repairing countertops. The Installation Manager is also responsible for overseeing scheduling and other matters related to the installation of product.

QUALIFICATIONS:

• Related secondary education with 1 – 2 years related experience or 5-7 years' experience in a related field in lieu of formal education.
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to pass a criminal record check
• Strong organizational skills
• Ability to handle challenging situations with diplomacy and respect
• Effective communication skills
• Ability to coach, train and develop employees
• Valid driver's license

DUTIES & RESPONSIBILITIES:

• Supervises the work of the installers ensuring efficiencies are maintained taking a proactive approach to ensure that the needs of the customer, the company and the installation team are met
• Ensures timely booking of templates and installation
• Effectively manage the capacity of the install/template team within workload and capability
• Oversees the scheduling of product installation and associated administration
• Provides regular and ad-hoc reporting as needed (i.e. run sheets, payouts etc.)
• Liaises with other departments to ensure customer satisfaction (i.e. customer service, sales, etc.)
• Responds to and resolves escalated installer questions or concerns
• Investigates and resolves escalated customer complaints related to an installation job
• Completes employee administration activities (reviews, vacation scheduling, etc.)
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• Competitive salary
• Medical and dental benefits
• RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.” Should this opportunity be of interest to you, submit a resume today at www.floform.com/careers.We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.