Technical Support Coordinator (Engineering Support)
Amico Group of Companies
Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America.
We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement and an employee referral program.
We are currently seeking a qualified mechanical engineer to identify problems, plan and execute a solution for issues on existing medical air and vacuum systems.
Responsibilities include, but are not limited to:

• Support product line with records of reoccurring issues
• Assist customer over the phone to determine the origin of an issue
• Create RGA documents for service calls
• Provide guidance in claims on warranty
• Provide quotations to customers for out of warranty service calls
• Create Service documentations for product
• Work closely with Engineering and Installation/Service Team to schedule and resolve issues at customer site.
• Track service calls to ensure timely resolution
• Generate RGA reports alongside quality control manager
• Provide feedback to engineering for product improvement

Job Requirements:

• Sound engineering skills
• Ability to think abstractly and solve problems creatively
• Attention to detail
• Willing to learn new product design
• Ability to work independently with minimal supervision
• Team leadership when completing projects
• Fluent English is a must
• Ability to travel to sites within Canada if needed

Required Qualifications:

• Post-Secondary Education in Engineering, Engineering Technology, Mechanical, Electrical or Technician
• Engineering experience in a related position
• Working knowledge of electronics and electrical measurement equipment. i.e. Multimeter, etc a must

Only selected candidates will be contacted.
Job Type: Full-time