Are you that friend who always recommends the best beans, debates pour-over vs. espresso, and knows your way around a grinder? If your idea of fun includes brewing the perfect cup or talking shop about the latest espresso machines—this job is for you.

We're hiring a Coffee Inside Sales Representative on behalf of a fast-growing, innovative specialty coffee distributor. This isn't just retail—it's your chance to join a team of true coffee enthusiasts, help others discover the world of quality coffee, and grow with a company that lives and breathes caffeine-fueled passion.

Hours & Schedule:

• Full-time (45 hrs/week)
  Monday–Friday: 9:00am–5:00pm
  Saturday: 11:00am–4:00pm
  
• Optional: 4-day workweek (37 hrs) with Saturday required.
  

Responsibilities

• Help customers via phone, email, chat, and in-person—answering questions, recommending equipment, and guiding purchases.
  

• Greet walk-in customers in our showroom, demo coffee machines, and create a welcoming, informative experience.
  

• Handle in-store transactions (cash, debit, credit) with care and accuracy.
  

• Stay up to date on the latest coffee trends and equipment.
  

• Support other departments when needed during busy times—you're a team player.

Requirements

• A specialty coffee enthusiast (not just a barista—this goes beyond shifts and lattes).
  
• You know your espresso machines, grinders, and brewers—or you're hungry to learn every detail.
  
• You're a people person who brings energy, patience, and great conversation to every interaction.
  
• You're dependable, upbeat, and excited about helping others find their perfect coffee setup.
  
• You want a long-term opportunity in a company where your passion can turn into a career.
  

Bonus Points If You:

• Have experience in coffee retail, barista work, or sales of coffee gear.
  
• Know your espresso machines and grinders like the back of your hand.
  
• Can explain the difference between conical and flat burrs without Googling.
  

Benefits

• $20/hour to start, with strong potential for future growth.
  
• Full benefits after 3 months (medical, dental, vision).
  
• Paid vacation: 2 weeks in year one, 3 weeks after that.
  
• Paid lunch breaks
  
• Work with fellow coffee geeks in a fun, low-turnover environment.
  
• Stable, full-time work in a company that values your input and love for coffee.
  

Other companies call this role:
Customer Service Representative
Customer Experience Associate
Customer Service Agent
Customer Care Representative
We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well". All applicants will be contacted within 5 business days. No phone calls please.
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We are an equal opportunity employer. We recruit, hire, and promote, both internally and to our clients, without regard to race, national or ethic origin, colour, age, religion, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics or disability. Accommodations are available for candidates during all aspects of the selection process. IND1