Macpower Digital Assets Edge Private Limited -
22 Jobs
Abbotsford, BC
Posted today
Job Details:
Full-time
Management
ABOUT THE JOB:
- The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation.
- The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory.
- Success will be accomplished through value driven execution that fully complies with our policies and all relevant laws and regulations.
- The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.
- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
- Employs timely and clear communication to all branch employees
- Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
- Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
- Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
- Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
- Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
- Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment.
- Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
- Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.
- Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate.
- Relocates idle fleet and conduct work order assessment as required.
- Conducts fleet physical inventory counts at established frequencies.
- Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
- Issue and track vendor purchase orders
- Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements.
- Conducts parts and VAPS inventory counts.
- Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
- Other duties as assigned.
- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
- Ensure On Time Deliveries, Returns, Relocations and Service
- Drives high levels of product quality (First Time Quality)
- Commercial readiness through operations excellence.
- High school diploma, GED, or 3 years of applicable experience
- 5 years' experience managing one or more direct reports in a service shop/manufacturing/building construction environment.
- Experience managing a unit or departmental budget.
- MS Office/Excel/Word/Outlook experience
- Ability follow direction and meet deadlines in a fast-paced environment
- Experience applying creativity to problem-solving
- Build sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, changing priorities in a fast-paced environment.
- Bachelor's degree.
- Experience working with customers.
- Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or SmartSheet.
- Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting.
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
- SAP Experience.
- Equipment Rental Industry Experience.
- Construction Project Management Experience.
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