DescriptionLocation: Lot 436 - 200 Front Street W (Simcoe Place)
Start Date: May 1, 2025
End date: Approx. September 30, 2025
Shift: Weekday Events only / On-call - Shifts Normally 5 hrs**Changes may be made to this schedule are subject to operational requirements.Deadline: Wednesday, April 30th, 2025, at 5:00pm This is an internal position for all UFCW Impark employees.
The Flagger performs a variety of tasks to ensure the smooth operation of the parking facility, while delivering a service that exceeds our customer/client's expectations. Depending on the needs of the location the Flagger is responsible for greeting guests, issuing tickets, completing car counts, directing traffic, and ensuring facility cleanliness. The Flagger works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.
Key Responsibilities

• Stand and direct customers to designated parking areas (Approx. 2 hours before events)
• Flagging at the entrance, attracting customers, providing visibility
• Act as traffic controller to direct incoming guests to available parking space, assisting with the new ticketless system
• Inspecting exits and the facility to ensure customers leave the facility smoothly post-event
• Reporting any technical issues for immediate resolution
• Once the event has begun, inspecting the facility, picking up litter, and verifying the regular rate is enabled 1 hour after the game
• Maintain a clean and organized work area, including wiping down parking equipment and picking up litter.
• Perform vehicle counts throughout the shift to prevent garage overcapacity.
• Provide support at exit gates, including monitoring stall counts, resolving payment issues, and assisting with payment machines.
• Respond courteously to guest inquiries, offer directions, and assist those who've forgotten where they parked.
• Use respectful and professional communication with guests, clients, and teammates.
• Relay guest concerns or technical/safety issues to the Operations Manager or Shift Lead immediately.
• Promote positive guest experiences and serve as a brand ambassador by communicating company policies and assisting with transactions.
• Cross-train in Attendant and Customer Service Representative (CSR) roles; perform daily patrols.
• Perform additional duties as assigned in alignment with company guidelines.
  

Skills, Knowledge and Expertise

• At least 18 years of age
• Previous customer service experience, preferred
• Excellent customer service and communication skills
• Ability to verbally communicate with guests

• Ability to stand, walk, and sit for extended periods, including the entire shift.
• Occasionally lift objects up to 30 lbs.
• Work is performed in both indoor and outdoor environments.

BenefitsPer Collective Agreement