Responsibilities:
- Responds only to incoming electronic customer enquiries (e.g. emails, forms) and engages a more experienced Inside Sales Coordinator if needed.
- Assists in compiling budgetary quotes including technical data, customer presentations, lead time and others for customer facing sales force.
- Contributes in preparation, scheduling and execution of customer visits and customer events where the procedure is well documented and repetitive.
- Supports processing of orders, issuing of order acknowledgements, invoicing and shipping notices for simple jobs where the procedure is well documented.
- Runs reports on order status, inventory status and other associated information where the procedure is well documented and repetitive.
- Routes identified customer issues to associated teams and follows up for resolution (including shipment and after sale).
- Periodically reports inventory/stock levels where the procedure is well documented and repetitive.
- Available as a back-up support for all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.
- Time management and Organizational.
- Team working.
- Customer Support.