Work with Us!

Optiom stands as the trusted leader for replacement insurance across Canada. Because we genuinely care about you and what matters most, our sole focus is keeping you whole when the unexpected happens. Driven by this genuine care, we redefine expectations by delivering the improbable when you need us most.

Job Title

Claims Representative

Job Description

What is the opportunity?

We are looking for one candidate to grow our client care team in Calgary, AB, or Langley, BC. As a Claims Representative you will work within the client care team to answer inbound phone calls and emails to assist and guide our clients with the claims process and coverage inquiries. You will report claims, gather information, review documents, and process claims by requesting payments. You will also build relationships with and work alongside dealerships, body shops, and brokers to assist with claims for our mutual clients.

What will you do?

Efficiently review and process claims with accuracy.

Review coverages to ensure claims are eligible and paid for the proper benefits that were purchased.

Communicate with brokers, body shops and dealers to assist our policyholders to gather required documentation.

Provide knowledgeable responses while addressing customers' inquiries or concerns regarding their claim status and/or coverage.

Maintain timely and professional communication with our clients via email and phone calls.

Build rapport and maintain positive relationships with customers through effective and empathetic communication.

Work alongside other departments to provide a complete client experience.

What do you need to succeed?

Level 1 General License is required for this role. Training provided.

1-2 years of customer service experience.

Possess a high level of empathy, patience and understanding and the ability to navigate difficult conversations successfully and professionally.

Excellent verbal communication skills with a clear and confident speaking voice.

Proficient computer skills and experience working with Microsoft Office and CRM software.

Ability to handle confidential information with integrity and maintain a high level of professionalism.

Exceptional time management and organizational skills to prioritize tasks and meet SLAs.

Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.

Demonstrate a comfortable and confident demeanor when interacting with both clients and co-workers.

Display and carry positive energy with the ability to work within a team-based environment.

High-level attention to detail is essential to this role.

Be receptive to coaching and mentoring.

Written and verbally fluent in English.

Job Summary

City:

Calgary, AB or Langley, BC

Work hours/week:

37.5 hours

Employment Type:

Full Time

Department:

Client Care

Posted Date:

2025-04-22

Application Deadline:

2025-05-06

Inclusion and Equal Opportunity Employment

At Optiom, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We also strive to provide an accessible candidate experience for prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Working Conditions

Environment: Hybrid model 3 days in-office & 2 days remote per week