Job Responsibilities:

• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner.
• Collaborate with subject matter experts: Work closely with Operational Excellence Champions, Field Technicians, Engineers, General Managers, Project Managers, and other technical staff to gather information, verify accuracy, and ensure documentation meets the needs of the end-users.
• Ensure clarity, accuracy, and consistency of all documentation: Edit and proofread content for grammar, spelling, punctuation, clarity, and adherence to company style guidelines and industry best practices.
• Organize and structure information logically: Design and develop documentation layouts that are easy to understand and navigate, utilizing appropriate formatting, visuals (diagrams, photos), and indexing.
• Maintain a variety of technical documentation: This includes, but is not limited to:
• Detailed step-by-step procedures for electrical testing and maintenance tasks (e.g., transformer testing, circuit breaker maintenance, infrared thermography).
• Work instructions and checklists for specific field service activities.
• Safety protocols and guidelines to ensure technician safety on job sites.
• Observe all safety rules and Best Practices; Follow all company policies and
• Complete reports in Excel, Word or other company sponsored programs as
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively with other departments to provide quality and seamless operation.
• Perform filing both electronically and
• Clerical support for safety training and final documentation for trainers.
• Completes other duties as

Required Experience and Qualifications:

• A post-secondary diploma in a related field, combined with a minimum of four (4) years of relevant education and experience.
• Excellent writing and communication skills
• A strong understanding of technical concepts, and the ability to collaborate effectively with subject matter experts.
• Strong MS office
• Strong written and verbal communication skills
• Demonstrated Customer Service
• Strong attention to detail.
• Able to work independently; Able to organize, plan and prioritize work
• Problem Solving skills

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don't cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customers and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and following instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: 0-5%

Physical Demands: Occasionally lifting 25lbs. Position sits completing computer and phone work.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.