We are so excited to be partnered with Digitail to grow their Onboarding Support team. Digitail is an all-in-one, cloud-based practice management software that allows you to run your entire veterinary practice with one single tool. They are replacing the need for multiple, disconnected tools. Digitail simplifies the entire patient journey, making it faster, easier, and more modern. By cutting down on time-consuming tasks like phone calls, paperwork, and follow-ups, they help you run a thriving practice with ease! Equipped with an AI-powered virtual assistant, Digitail automates routine administrative tasks, cuts down staff's workload, and lets them focus on what they do best — providing exceptional care.
Their philosophy? A single source of truth, one seamless system.

• Founded in 2018 by Sebastian Gabor & Ruxandra Pui.
  
• Trusted by 1000+ practices, 4000+ veterinarians, 10+ universities & shelters in 40 countries.
  
• Their AI-powered veterinary assistant automates SOAP notes, patient summaries, treatment planning, patient intake, etc.
  
• They've raised over $15M by top VCs like Partech, Atomico, byFounders, Gradient, and The Nordic Web Ventures
  
• Featured In: TechCrunch, PR Newswire, TechRound & others.
  
• Core Values: Customer Super Passion, Caring About Each Other, Ownership, Higher Purpose, Growth Mindset
  

As an Onboarding Specialist, you'll lead the charge in delivering a smooth, efficient transition for clients onto the platform. You'll collaborate closely with clients to tailor the software to their needs, drive successful adoption through hands-on training, and ensure a seamless implementation process. Acting as a key liaison, you'll bridge the gap between clients and Digitail's internal teams, ensuring top-notch customer satisfaction and long-term retention.

• Team up with sales to capture client needs and expectations ahead of implementation.
  
• Lead discovery sessions to dig deep into client workflows, data structures, and needs.
  
• Configure Digitail to deliver tailored solutions that fit each client's unique requirements.
  
• Drive the onboarding process, training clients to unlock the full potential of the software.
  
• Support data migration, ensuring flawless accuracy and integrity every step of the way.
  
• Resolve technical issues during implementation, escalating to the right teams when necessary.
  
• Stay proactive with regular check-ins to ensure client satisfaction and resolve any concerns.
  
• Work with product and engineering to share client feedback and help shape product improvements.
  
• Collaborate with the CSM team to ensure a smooth handoff from sales to onboarding and beyond.
  

Requirements

• Strong understanding of veterinary clinic operations and workflows (a huge asset)
  
• Proven experience in a similar role, ideally within SaaS or software implementation.
  
• Excellent interpersonal skills—building rapport and trust with clients comes naturally.
  
• Strong problem-solving skills to tackle implementation challenges head-on.
  
• Demonstrated ability to manage multiple client implementations independently.
  
• Tech-savvy with the ability to learn new systems quickly and adapt to emerging technologies.
  
• Adaptable, thriving in a fast-paced environment with ever-changing priorities.
  

Benefits

• Mission-driven: What they're building matters -it impacts the lives of real people and pets.
  
• Remote work: They offer a remote-first approach, but will be getting an office in Downtown Toronto for collaboration days.
  
• Employee Share Options: Their employees share a key role in shaping the company's future.
  
• Learning and personal growth: $1000 yearly budget for learning and growth opportunities.
  
• Competitive compensation: Designed to provide you with financial security.