DescriptionThe Tenant Coordinator is responsible for overseeing the daily management of tenant relations, property administration, and operational functions within the housing site(s). This position focuses on ensuring compliance with housing regulations, promoting tenant engagement, and providing support to tenants in maintaining their housing. The role requires proactive tenant service delivery and a commitment to community building while ensuring smooth day-to-day operations of the property.
The ideal candidate should be comfortable working on site.
Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve.
Key Responsibilities1) Property Management & Tenant Relations:

• Administer the rent-geared-to-income (RGI) process for tenants, including income reviews, notifications, and calculations, to ensure compliance with the Housing Services Act.
• Handle tenant intake, including conducting background checks, preparing leases, and orienting new tenants to policies and procedures.
• Ensure timely rent collection, establish payment schedules, and manage arrears. Issue eviction notices (N1, N4, N5, N7, N8) when necessary.
• Serve as the primary point of contact for tenants, addressing concerns, inquiries, and requests in a timely and effective manner.
• Liaise with building services to ensure the property and units are properly maintained and issues are addressed promptly.
• Educate tenants on their responsibilities, including basic maintenance and property upkeep as per tenancy agreements.

2) Community Development & Conflict Resolution:

• Facilitate tenant involvement in building management by promoting community-building programs, tenant participation, and social engagement initiatives.
• Mediate and resolve tenant conflicts, ensuring disputes are addressed in accordance with Reena's policies and legal obligations, including the Residential Tenancies Act and the Ontario Human Rights Code.
• Develop community policies, structures, and forums to address tenants' issues and concerns, ensuring alignment with Reena's overall community development goals.
• Support tenants facing potential eviction by providing regular follow-up, case conferences, and connecting tenants to support services.

3) Administrative & Reporting Responsibilities:

• Maintain accurate and up-to-date tenant records, including rent payments, tenant communications, and maintenance requests.
• Prepare and submit regular reports to the Property Manager and other senior management staff, covering operational performance, tenant satisfaction, and maintenance needs.
• Ensure all administrative tasks, such as lease renewals, eviction notices, and tenant documentation, are completed in a timely and accurate manner.

4) Health and Safety

• Compliance with health & safety requirements
• Complies with the legislative, regulatory and internal responsibilities as set forth in the Occupational Health & Safety Act, including health & safety, Workplace Hazardous Materials Information System (‘WHMIS'), workplace violence, Material Safety Data Sheets (‘MSDS')
• Complies with hand hygiene, body substance precautions and infection control guidelines
• Educate tenants and staff on safety protocols, emergency procedures, and risk management.

Skills, Knowledge and ExpertiseQualifications:

• 2-3 years of experience in property management, tenant services, or social services, with a focus on tenant relations and housing support.
• Solid understanding of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, and related legislation.
• Experience in crisis management, conflict resolution, and working with vulnerable populations, including individuals with mental health challenges, trauma histories, or those experiencing homelessness or addiction.
• Understanding of the Landlord and Tenant Board procedures and applications
• Experience in subsidized housing, affordable housing, or non-profit housing environments is preferred.

Education:

• 2 Years of Diploma in Social Work, Property Management, Business Administration, Community Services or a related field.

Skills:

• Excellent communication, negotiation, and conflict resolution skills.
• Proven ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficiency with property management software and Microsoft Office Suite.
• Ability to foster positive relationships with tenants, staff, and external partners.
• Strong organizational and problem-solving skills.

• Flexibility to work evenings or weekends as required.
• Direct contact with tenants, staff, and external contractors.