Job Description:
Responsibilities:

• Provide Operational Support for sustaining the day to day operations of Mainframe Software and program products.
• Provide decommissioning support for Mainframe software and program products.
• Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
• Providing technical MOP for all changes, ability to provide acquire system captures and articulate/document capture and point or root cause.
• Ability to work on Mainframe project activities along with all keep the lights on (KTLO) activities such as O/S, and maintenance upgrades.
• Modernization efforts to reduce software costs with some products running on the mainframe (Software Optimization).

Experience and Skill Set Requirements:
Enterprise Tier 4 Mainframe Infrastructure Experience - 30%:

• 10+ years experience providing oversight to support mainframe infrastructure.
• Demonstrated experience overseeing refresh and transition activities, as well as team resources associated with the migration.
• Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations.
• Demonstrated experience and in-depth knowledge of modern Data Centre service models combined with a solid background in contemporary Data Centre approaches.

Recent Experience - 10%:

• 3 years of experience.

Documentation and Communication Skills - 15%:

• Demonstrated experience with assisting transition and refresh and change management activities.
• Demonstrated ability for strong documentation and writing skills.

Examples of Experience - 15%:

• 10+ years demonstrated experience in complex projects related to data center uplifts, migrations.