Roles & Responsibilities:

· Owning and managing employee technology problems/tickets from start to finish

· Effectively communicating, managing, and escalating of issues

· Building, testing, deploying and recovering of desktops and laptops and ordering of IT equipment and peripherals

· Managing tasks and resources relating to projects and service support tickets

· Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes

· Identifying risk and problems and recommending solutions into complex situations

· Providing ideas and suggestions clearly and concisely

· Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met

· Processing of user account creation / modifications & terminations for various systems

· Log service requests, incidents, problems, improvements and feedback

· Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment

· Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems

· Striving for operational excellence

Qualifications:

· Bi-Lingual (English/French)

· Post-secondary education in Computer science / Information Technology

· Minimum 3 years of experience providing IT support in a corporate environment (preferably within International Organizations)

· Customer service orientation and interpersonal skills

· Ability to interface confidently with executive and internal customers

· Strong independent problem solving and decision-making abilities

· Ability to work individually as well as contribute in a global team environment

· Proficient with all Windows operating system software and hardware

· Strong Working Knowledge of Office 365 suite and Windows 11 environment

· Strong knowledge working with Service Now ticketing solution

· Advanced troubleshooting for all types of technical service requests and issues involving personal computers, network, smartphones / tablets, AV systems, enterprise applications / systems

· A person who can translate technical concepts and terms into everyday language and something simple for people to understand

· Have personal interest in technology driving to learn new technologies

· Has a passion for customer service and wants to exceed expectations

Company DescriptionOpusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen.
We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally.
We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.Company DescriptionOpusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen.We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally.We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.