Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Join us and you'll quickly learn that a Data Protection Consultant role provides accelerated opportunities to grow your career and puts your ideas into action. Your innovative outlook and strong desire to learn will ensure we keep up with the latest practices, ideas, and trends in the Data Protection space. Companies rely on us to identify, implement, and maintain the technology that drives them forward and know when they do business with CDW, they aren't just getting cutting-edge technology solutions, they're gaining a trusted Data Protection Consultant.

What you'll do

• Participate in customer-facing and internal projects, assisting or leading the technical engineering and operationalization of data protection solutions

• Architect, engineer, and implement partial and/or complete data protection solutions using a variety of assessment tools and technologies

• Troubleshoot performance, redundancy, configuration, and incidents to resolution

• Assist and/or implement customer change requests

• Escalation to the vendor support, when required, to resolve customer concerns

• Cross-train and document new solutions, tools, and practices to team members, to the operations team, and other groups

• Conduct new product/service evaluations for internal publication to management for possible adoption

• Stay apprised of new developments in the data protection space; assist in determining how and when those would affect and/or improve our architecture

• Follow the latest industry trends, practices, and ideas through training, certifications, conferences, and research

• Perform documentation work (internal/external) for project compliance and transition to managed services

• Work independently and alongside other consultants to deliver for customers

• Understand the business challenges and impacts of the solutions being delivered

• Develop, templatize and document technical solutions to support standardized and custom service offerings

• Be a leader in the full project delivery lifecycle

  • Chair internal project kickoff meetings and articulate solution parameters to both technical and non-technical stakeholders

  • Lead the deployment and configuration of large enterprise solutions, ensuring the integrity and security of the solution is maintained

  • Act as a Point of Contact for customer when investigating and troubleshooting technical issues

  • Open support cases with vendors on behalf of customers

  • Provide informal training, technical guidance and knowledge transfer

  • Templatize and create project documentation such as diagrams and configuration “as built” documentation

• Proactively support and mentor other consultants

• Participate in company, team, and management one on one meetings

• Complete administration tasks such as time tracking and status reporting

• Complete training and certification exams, as required

What we expect of you:

• Knowledge in IT market trends and technology insight

• 7+ years of IT experience in a systems/network administration related role.

• 5+ years of IT experience with backup and recovery software (e.g. Veeam, Commvault, Cohesity , Rubrik, Dell)

• In-depth understanding of the capabilities of backup and recovery

• Two or more Certification(s) related to backup and recovery. Equivalent experience will be considered

• Specific implementation experience in areas of backup and recovery

• Experience troubleshooting in large, enterprise environments with exposure to formal change control processes

• The ability to pass a background check and attain Government of Canada Security Clearance

• Professional demeanor, good communication, strong organizational and time management skills

• Eagerness to provide positive business outcomes and excellent customer services

Nice-to-have

• Previous experience as a consultant or in a customer facing technical/support role

• Experience managing, administering, implementing services in large enterprise environment

• Applied knowledge and understanding of basic network infrastructure and connectivity

• Certifications in relevant technologies in networking or disaster recovery products would be an asset

• Working experience (or knowledge) with data replication and disaster recovery services such as Zerto, Commvault Live Sync, and Azure Site Recovery

• Linux/Unix/Windows/Solaris administration skills

• Proficiency in virtual and/or storage environments as well as cloud providers

• Knowledge of backup and recovery software licensing and Vendor of Record programs

• Understanding of Linux and common web services

• Knowledge in languages such as Python and Terraform

Pay range: $ 113, 000- $ 135, 000, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.