CYNET SYSTEMS -
451 Jobs
Toronto, ON
Posted yesterday
Job Details:
Remote
Full-time
Entry Level
Job Description:
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
- Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing.
- Assist with AV setup for internal meetings and events.
- Okta, Google, and software service administration.
- Deploy and support software to end-users.
- Respond to support requests in the IT Helpdesk both in person and via our ticketing system.
- Managing inventory for hardware and software.
- Know and work with candidates points of escalation to improve the End User experience
- Improving and updating our internal and user facing Kbase.
- A positive, service-oriented attitude with a customer obsession mindset 2-3+ years of experience in IT support roles Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc.
- Experience with administration of Apple computer products using enterprise management tools Knowledge and hands-on experience managing Windows laptops and desktops.
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
- Strong macOS hardware and software troubleshooting experience.
- Solid critical thinking and problem solving skills Ability to lift heavy equipment (50+ pounds) as needed.
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