Position Title: COUNSELLING LEAD

Reports to: Director of Operations

Supervision of: Counselling Staff and Interns

Job Location:
Ann Davis Transition Society (9046 Young Rd)

Job Overview

Reporting to the Director of operations,
the Counselling Lead is responsible for the supervision and oversight of the Counselling programs. This includes supporting and supervising counselling team members and providing direction. The job would also involve administration of waitlists and counselling groups and ensuring the delivery of appropriate services in accordance with policies and procedures; and supporting the evaluation the Counselling program and its outcomes.

Organizational Status

Ann Davis Transition Society (ADTS) is a non-profit society based in Chilliwack, BC that provides education, prevention, and support services to those affected by abuse or violence. Through a trauma-informed approach, ADTS offers housing, advocacy and education to build resiliency, empowerment and inclusion.

Duties & Responsibilities

Program Supervision:

Assist the Director of Operations with developing and implementing action plans, budgets, and training processes for the Counselling program

Assist the Director of operations with evaluating and implementing recommendations for programmatic improvements to better address the needs of clients

Support the evaluation of individual and overall program performance on a regular and ongoing basis

Produce monthly or quarterly program performance reports as required

Participate actively as a ADTS representative in collaborative partner networks and in related community, social, and economic development activities.

Program Operations:

Supervise the daily operations of ADTS Counselling program, including group counselling

Provide effective and efficient delivery of services within policies and procedures, relevant legislation, and professional standards, including, Canadian Association of Clinical Counsellors, Registered Social Work Standards.

Oversee, regularly review, and manage all client file management, including client intakes, documents, waitlists, and groups, ensuring client information is accurately and objectively maintained in a confidential manner.

Assist the Counselling staff with maintaining client waitlists and records according to policies and procedures

Review Counselling staff timesheets through Payworks for bi-weekly payroll processing by the HR department and manage time off requests to ensure that there is full coverage.

Provide guidance to Counselling staff to ensure appropriate interventions with clients (trauma-informed, client-centred, culturally appropriate, etc.) and provide support and guidance on client case management needs.

Provide clinical supervision on ethical and/or safety concerns from the Counselling staff

Provide direct intervention with clients when required.

Contribute to regular reporting procedures, including ongoing case notes, incident reports, monthly progress summaries and exit reports.

Ensure Executive Director of Operations is informed right away if police, extreme violence, suicide, or death is involved. Follow the Critical Incident Reporting policy.

Ensure that program goals are met in accordance with established policies and procedures, agency expectations, and funder expectations.

Ensure compliance with the organizations policies and procedures.

Financial Management:

Ensure compliance and timely submission of regular reports to funders, government bodies, and others.

Human Resources:

Assist the Director of Operations with hiring, developing, disciplining, and dismissing Counselling staff within Collective Agreement and ADTS policies.

Coordinate and support training for all Counselling staff within training budget

Manage scheduling for the Counselling program; ensure all shifts are appropriately staffed and no overtime is accrued without prior approval; monitor staff attendance

Lead and attend required staff meetings and other related meetings within the community and regionally

Participate in professional development networks and associations to stay abreast of emerging trends and best practices

Skills & Qualifications

Masters Degree, Registered Social Worker and/or Registered Clinical Counsellor

5 to 7 years of related experience, including at least 3 years at a supervisory level

Trauma-informed counselling and feminist perspectives preferred.

Excellent knowledge and experience in the provision of community support services

Excellent knowledge of the impact of domestic violence, violence against women, family violence, homelessness, substance misuse and addiction, impacts on diverse communities.

High emotional intelligence with the ability to use tact and diplomacy in dealing with sensitive, complex, and confidential situations

Strong analytical, problem-solving, and decision-making skills

Strong organizational and time management skills with an attention to detail

Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals

Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results

Strong collaborative nature that can work well within a leadership team environment

Willingness to work flexible hours is required

Valid BC drivers license and access to a reliable vehicle is required

Satisfactory completion of a criminal records check with vulnerable populations is required

Competencies

Leadership Skills: the ability to be aware of the needs of the workplace and employees; generate new ideas; implement sound and timely decisions; motivate employees; build and maintain productive working relationships; ensure a respectful workplace culture; and be accountable for ones own work. A collaborative leadership style.

Supervisory Skills: the ability to identify and resolve employee issues; delegate tasks appropriately; evaluate employees performance objectively; develop employees and encourage their career growth; manage budgets; efficiently plan and prioritize resources; ensure a safe working environment; and adhere to policies and procedures and Collective Agreement.

Communication Skills: the ability to cooperate and work with others; maintain confidentiality when needed; act as member of the senior leadership team; verbally express ideas, facts, problems and solutions; provide written reports and communications; and oversee productive client feedback mechanisms.