Responsibilities:
- Aide in the upgrade of Microsoft Dynamics 2016 to current supported version.
- Update and configure connections to the CRM system.
- Update and configure CRM front-end portal solutions.
- Troubleshoot and remediate technical issues for both the CRM system and the front-end portal solutions.
- Understand, configure, troubleshoot and remediate issues with batch file processing as it relates to the CRM and front-end portal solutions.
- Required to translate technical systems specifications into working, tested CRM applications.
- This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
- Resolves and troubleshoots technical problems which arise during the creation, use and operation of software packages.
- Creating and/or updating APIs.
- Experience in programming and analysis; specialized CRM software package support at the specified experience level.
- A solid understanding of low-code/no-code platforms.
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
- Experience in structured methodologies for the development, design, implementation and maintenance of applications.
- Experience in design, code, test, debug and document applications.
- Experience in the use of object and/or third generation language development tools
- Experience in one or more programming languages.
- Experience in application design, latest design patters, deployment and troubleshooting.
- Experience with relational and hierarchical database technologies.
- Experience in the use of information retrieval packages using query languages.
- Experience with one or more communications protocols.
- Experience in structured methodologies for the design, development, implementation and maintenance of applications.
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
- A team player with a track record for meeting deadlines CRM Software Development Skills.
- Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
- Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
- Experience with middleware and gateways.
- Expertise in specific tools for CRM software development.
- Knowledge and experience with programming Internet-ready applications.
- Knowledge and experience in rapid application development (RAD) methodologies.
- Knowledge and understanding of Information Management principles, concepts, policies and practices.
- Experience with middleware and gateways.
- Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
- Ability to provide post-implementation support and resolve any post-implementation technical issues.
- Experience conducting design walkthrough sessions with project team.
- Ability to provide user and system documentation as required.
- Extensive experience with the following technologies:
- MS Dynamics (2016 and D365).
- C# programming.
- NET Framework - all supported versions.
- ASP .NET programming.
- SQL.
- XML.
- MS WebServices.
- MS SQL Server - all support versions.
- Batch file processing.
- API creation and configuration.
- Windows environments.
- Experience in programming and analysis at the specified experience level.
- Experience in structured methodologies for development, design, implementation and maintenance of applications.
- Experience managing multiple concurrent tasks.
- Experience formulating business processes.
- Demonstrated ability to develop successful relationships with all levels of stakeholders.
- Knowledge of and/or management of production, operations and application support functions in large or medium sized organizations.
- Experience with gathering business requirements.
- Excellent analytical, problem solving and decision making skills; oral and written communication skills; interpersonal and negotiation skills.
- A team player with a proven track record for meeting strict deadlines.
- Development of training curriculums, material and delivery of training sessions.