UNLIMITED POSSIBILITIES AHEAD

Position: BDC Manager
Status:Full-Time

Dealership: OpenRoad Honda
Department: Service

We believe in doing good for our customers and for ourselves. Whether its launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canadas Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means Youll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy

Internal and external, training & development opportunities for skill-development and growth

Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment

Comprehensive extended health and dental plan, tailored around Associate wellness.

Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

Mentor, train and provide professional development to team members through performance management process and informal coaching techniques

Contribute to customer support improvement by communicating observed gaps in team knowledge

Track and maintain compliance metrics

Develop strong working relationship with cross-functional teams across OpenRoad and provide general assistance to other teams

Ensure daily tasks are completed with the team. The lead will be actively engaged in all concurrent activities within the team

Handling outbound and inbound phone contacts

Working in a process-driven work environment

Working with multiple software applications

Maintaining an updated customer database

Providing customers positive experiences through excellent service, along with answering customer inquiries.

Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management.

OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

An interest in the automotive industry

Strong customer service and phone skills

Possess strong organizational, follow-up and paper-flow handling skills.

Quick thinker and learner

Positive, flexible and process-oriented

Organized, Self-motivated, enthusiastic and detail-oriented

Professional and confident attitude

Completed high school education, or equivalent work experience

Previous call center experience (an asset but not required)

Experience leading/supervising a team

Internal Candidates MUST apply by filling out theInternal Endorsement Form . Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4352

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.