Job Description:
Responsibilities:

• Collaborates with product managers, product owners, and technical team to develop test strategies and test plans.
• Strong understanding of manual testing practices to support developing manual test scripts, test cases, and/or test scenarios.
• Assist with planning and creating test data as it relates to each test phase.
• Executes quality assurance and testing activities for various types of testing such as integration testing, functional testing, regression testing, unit testing, load testing, performance testing, and accessibility testing.
• Plans and organizes testing efforts in both front-end and back-end application components/environments.
• Design, develop, and maintain automated test scripts for functional, regression, and integration testing.
• Use automation tools and frameworks such as Selenium, Appium, or similar to create robust and reusable test scripts.
• Communicate test results regularly through reports that summarize test completion and defects found.
• Help with the implementation of the project technical testing strategy and methodology. This includes testing of integration points and interfaces and non-functional requirements (e.g., fail-over, component response times, data integrity, security).
• Evaluate test results against acceptance criteria to determine successful completion of the sprint increment.
• Defines and measures acceptance criteria for test cases.
• Record all defects/issues in the Cluster s defect reporting tool (Jira), including detailed descriptions, screenshots, and steps to reproduce.
• Participate in elicitation and business requirement workshop sessions, sprint reviews, and/or walkthrough meetings.
• Work with cross-functional teams to ensure quality throughout the agile/iterative solution development lifecycle.
• Conducts post-release/post-implementation testing.
• Supports clients with user acceptance testing (UAT) activities.
• Creates traceability matrix to ensure testing outcomes align with business requirements.
• Coordinate and facilitate regular defect review meetings with Business Analysts and Business stakeholders.
• Provide testing and defect status updates in daily scrum stand-ups, team meetings as required.
• Provide weekly report confirming status of assigned tasks.

Skills and Experience Requirements:

• Experience in quality assurance at the specified experience level.
• Experience in testing Commercial off the Shelf Software (COTS/SaaS solutions), preferably Oracle Siebel Public Sector.
• Knowledge and experience in the use of test tools and methodologies (Waterfall/Agile/Iterative).
• Knowledge and experience in all phases of the Systems Development Life Cycle.
• Strong analytical, problem-solving, and decision-making skills.
• Product cycle (functional & non-functional) testing experience.
• Test case & Test Scenario design and review experience (from business requirements).
• Test case development experience.
• Experience in defect tracking.
• Test scenarios (use-cases) design and review.
• Experience in writing manual/automated test scripts.
• Working knowledge of SharePoint, .NET Web, Web Services, HTML, JavaScript, Java, Perl, and related scripting technologies for automation.

Evaluation Criteria:
Manual Testing Skills/Experience - 60%:

• 5+ years experience developing Test Cases/Scripts and Data Requirements, developing test scenarios, and test cases for manual testing.
• 5+ years experience developing test cases/scripts as well as test data, ensuring all of the Business requirements are met by creating a traceability matrix.
• 5+ years experience developing technical testing strategies/plans.
• 5+ years experience testing non-functional requirements (e.g., fail-over, component response times, data integrity, security).
• 5+ years experience executing testing activities for various types of testing such as:
• Integration testing.
• Regression testing.
• Functional testing.
• Accessibility testing.
• Non-functional testing.

Automation Testing Skills/Experiences - 20%:

• 2+ years of experience in developing and testing software applications using automated testing.
• Knowledge of test automation tools (e.g., Katalon, Selenium, Appium).
• Knowledge of API testing tools like Postman, SoapUI, or equivalent.
• Familiarity with RESTful services and SOAP.
• Strong programming/scripting skills.

Soft Skills - 15%:

• Experience with agile methodology.
• Strong analytical, problem-solving, and decision-making skills.
• Attention to detail and a commitment to delivering high-quality results.
• Effective communication skills, both written and verbal.
• Experience reporting progress on deliverables to team, project leads, and management, including proactively raising risks/issues with mitigations.
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change requests are complete.
• Experience with User Acceptance Testing and providing sprint reviews.

Public Sector Experience 5%:

• Experience in testing enterprise-level systems and exposure to ministry QA processes and standards within OPS.
• Previous experience working in Government or Public Sector organizations.
• Demonstrated knowledge of Public Sector applications, databases, and systems while testing.