Job Title: Front of House Supervisor

Location: Queen's Harbour

Opening: Spring 2025

At Queen's Harbour, we're not just a restaurant—we're a movement to redefine hospitality. Our team is passionate about MediterrAsian cuisine and driven by heart and hustle. We create unforgettable dining experiences with a focus on respect, loyalty, and empowerment. If you're looking to grow within the hospitality industry and become part of a legacy in the making, Queen's Harbour is the place for you.

Position Overview:

As a Front of House Supervisor at Queen's Harbour, you will play a pivotal leadership role in overseeing the service team and ensuring that every guest has an extraordinary dining experience. You will be responsible for coordinating and leading front-of-house operations, ensuring that the team delivers exceptional service, maintains high standards, and operates in a seamless, efficient manner. Your role will be essential in maintaining an atmosphere of hospitality and excellence while helping to foster a positive and collaborative team environment.

Responsibilities:

• Lead the Front-of-House Team: Supervise, support, and guide the service team to ensure high levels of efficiency, accuracy, and hospitality during every shift.
• Deliver Exceptional Experiences: Ensure that each guest receives personalized, attentive service and that all guest needs are met promptly and with a smile.
• Foster Team Collaboration: Create a positive, respectful atmosphere by encouraging teamwork and open communication between the front-of-house and kitchen teams.
• Ensure Smooth Operations: Manage the flow of guests, including seating arrangements and reservation management, to maximize the efficiency of the dining room.
• Support Menu Knowledge: Ensure that all front-of-house staff are knowledgeable about the menu, able to make recommendations, and assist with food and drink pairings.
• Maintain High Standards: Monitor and uphold the restaurant's safety, sanitation, and alcohol service regulations to ensure compliance with health and safety standards.
• Resolve Guest Concerns: Address guest concerns or issues promptly and professionally, ensuring that each guest leaves satisfied and eager to return.
• Assist with Staff Training: Provide coaching and feedback to new and existing team members, ensuring continuous improvement in service standards.
• Coordinate with Management: Work closely with kitchen and bar teams to ensure smooth communication and service flow, ensuring that each guest has a seamless experience from start to finish.
• Close with Care: Oversee the transition/closing duties of the front-of-house team, ensuring all areas are clean, organized, and ready for the next service.

Qualifications:

• At least two years of hospitality experience in a front-of-house role, with supervisory experience preferred
• Strong Communication Skills
• Customer Service Focused
• Leadership Skills
• Problem-Solving Mindset
• Basic Math Skills

What We're Looking For:

• Passionate about hospitality and a deep passion for creating unforgettable experiences and fostering a positive guest atmosphere.
• Energetic, positive, and ready to thrive in a fast-paced, high-energy environment while maintaining an upbeat attitude.
• Strong Communicator who is able to connect with guests and staff members and effectively communicate needs and expectations.
• Organized, efficient, quick on your feet, and able to handle multiple priorities simultaneously.
• A team player who values collaboration, respect, loyalty, and professionalism in all interactions.
• Bonus Points if you have a great sense of humor, the ability to create an inviting and positive atmosphere, and a knack for making guests feel like VIPs.

Why Join Queen's Harbour?

• Be part of an exciting, innovative restaurant redefining hospitality.
• Opportunities for growth and career advancement in a dynamic, supportive environment.
• Work alongside passionate individuals who value creativity and excellence.
• Enjoy a culture built on respect, empowerment, and continuous growth.

Benefits:

• Vacation Pay
• Friends & Family Discount
• Food Discount
• Ongoing Food and Beverage Training

If you're ready to bring heart and hustle to Queen's Harbour and become part of something extraordinary, we want to hear from you! Apply now and take the next step in your hospitality career.

The New Era of Restaurant Hospitality