Job Description:
Responsibilities:

• Operational Support for sustaining the day to day operations of Mainframe network.
• Plan, configure and support installation of new Mainframe hardware platform.
• Provide migration support for Mainframe networking components.
• Provide decommissioning support for Mainframe Network applications.
• Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
• Providing technical MoP for all changes.
• Ability to provide acquire network captures and articulate/document capture and point or root cause.
• Ability to work on Mainframe Hardware Refresh Project activities along with all keep the lights on (KTLO) activities.

Experience and Skill Set Requirements:
Technology Experience - 30%:

• TCP/IP, VTAM, NNM, NDM, AT-TLS between clients/servers/M.F., VPSPRINT, Deliver and TN3270. Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Strong conceptual and practical understanding of Mainframe Networking - Building new infrastructure with automation as per design criteria.
• Provide intake and incident resolution - Integration of services such as identity, logging and monitoring.
• Provide reports as required.
• Provide skills and knowledge transfer.
• Provide solution status on various project being worked on.
• Demonstration of leading projects and initiatives end to end (technical and non-technical.

Knowledge/skills in Communications and Customer Service - 10%:

• Demonstrated experience of working with customers/key stakeholders and using communication skills to resolve operational issues, negotiate or document process related intelligence.

Knowledge/skills in Analysis and Problem-Solving - 10%:

• Ability to work on Mainframe hardware refresh Project Initiatives along with all KTLO and modernization activities. Daily usage of all local Mainframe Network Tools to provide proactive support (TCP/IP, NNM, NDM, VTAM, Netview).