Job Title: Retail Compliance Specialist

Location: Toronto, ON

Department: Operations / Logistics

Reports To: Director of Operations

Company: The Avid Group

Website: https://theavidgroup.com

About Us

The Avid Group is a vertically integrated apparel production and logistics company, powering some of North America's most influential brands and retailers. We manage the full product lifecycle from design and manufacturing to fulfillment and distribution, with a strong focus on operational excellence and on-time delivery.

Position Summary

We are seeking a detail-oriented Retail Compliance Specialist to manage and ensure compliance with the complex shipping, packaging, labeling, and routing requirements of our retail and B2B partners. This role is critical in maintaining strong relationships with major retail accounts and minimizing chargebacks, shipment delays, and compliance penalties.

Key Responsibilities

• Interpret and maintain up-to-date knowledge of retailer-specific routing guides, shipping requirements, carton labeling standards, packaging protocols, and EDI documentation.
• Act as the main point of contact for retail compliance questions across internal teams (production, fulfillment, logistics, customer service).
• Print, review, and audit product and shipping barcodes (UPC, UCC128, etc.) to ensure accuracy and compliance with retailer specifications.
• Perform pre-ship audits on outbound B2B shipments to ensure compliance with all customer requirements.
• Develop and maintain checklists, SOPs, and training for warehouse teams on retail compliance protocols.
• Monitor retailer portals (e.g., SPS, Retail Link, RAD, etc.) for alerts, violations, or compliance issues.
• Investigate and dispute chargebacks or compliance fines with supporting documentation.
• Partner with account managers and clients to review and implement new or updated retail requirements.
• Identify patterns in compliance issues and work cross-functionally to implement corrective actions and process improvements.

Qualifications

• 2–4 years experience in retail operations, logistics, or compliance—ideally within apparel or consumer packaged goods.
• Familiarity with retailer routing guides (Walmart, Nordstrom, Saks, etc.) and EDI requirements.
• Strong understanding of B2B fulfillment processes, carton labeling, UCC128 labels, and ASN creation.
• Experience printing and verifying barcodes for retail products and shipping compliance.
• Exceptional attention to detail and organization.
• Proficient with Microsoft Excel, warehouse management systems, and EDI platforms.
• Strong communication skills and ability to work cross-functionally with internal and external partners.

Bonus Skills

• Experience with ERP or WMS platforms (e.g., NetSuite, ShipHero, SPS Commerce).
• Previous experience handling large-scale retail launches or seasonal B2B apparel drops.
• Working knowledge of freight logistics, including LTL and international routing.

Why Join Us?

• Be part of a growing company that powers some of the most exciting apparel brands in North America.
• Hands-on role with visibility across design, production, logistics, and client-facing operations.
• Opportunity to drive real impact through compliance and process optimization.