Ambient Mechanical is a progressive company that believes in training, coaching, and supporting its most valuable resource; its people. Last year we celebrated our 41st year in the ICI HVAC Industry. We are looking forward to 41 more years of continued growth.

Reporting to the Service Manager, the Customer Service Agent communicates with Customers and HVAC Technicians, prioritizing work to be done, scheduling accordingly, and following up to ensure the work is complete and documented completely and in a timely manner. This is a full-time permanent position with a competitive salary and benefits.

Job Duties Include:

• Review and prioritize service requests ensuring all the information needed to clearly understand the service required has been listed
• Triage service requests for multiple disciplines and direct service request as required
• Determine which technician is best suited and available for the work and schedule accordingly
• Update the schedule hourly (or as required)
• Communicate service and schedule activities with the technicians and other service agents
• Manage incoming emails and respond on time
• Review work activities that occurred after-hours
• Respond quickly to customers
• Open and assign work orders and process purchase orders using Microsoft Dynamics CRM
• Review work orders submitted by technicians ensuring that they contain all the required information
• Follow-up on open work orders ensuring the work gets done and the order is closed and ready to be invoiced

Technology Used:

• 
  MS Office suite software (Excel, Word, Outlook, Dynamics 365)

Working Conditions:

• Monday to Friday in the office (Concord, ON)
• Must be comfortable working on a computer for most of the day

Ambient Mechanical Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.