Recycle It Canada
Surrey, BC
Posted yesterday
Job Details:
Full-time
Management
Client Support & Communication:
- Follow up with clients regarding pending estimates, service updates, or feedback.
- Answer client inquiries via phone and email in a professional and timely manner.
- Coordinate schedule changes or status updates between clients and the operations team.
- Support the collection and submission of paperwork from clients as needed (e.g., service agreements, approval confirmations).
- Track leads and follow-up status using internal systems (Jobber or Google Sheets).
- Keep the sales team updated on outstanding items that need attention.
- Assist with onboarding new clients by gathering key contact and service details.
- Monitor internal calendars and task lists for upcoming client follow-ups.
- Maintain organized records of client communication, service logs, and follow-up notes.
- Assist with inputting collection data from transfer stations and submitting it weekly.
- Ensure all data is updated across internal files and platforms (Google Drive/CRM).
- Serve as the point of contact between sales, operations, and admin teams to ensure smooth workflow.
- Flag urgent client matters or service disruptions to the appropriate team.
- Assist with preparing weekly client activity summaries or follow-up trackers.
- Previous experience in a sales support, admin, or client services role.
- Strong verbal and written communication skills.
- Proficient with Google Workspace (Docs, Sheets, Drive).
- Comfortable learning CRM or workflow platforms like Jobber.
- Ability to multitask and manage time effectively across two service lines.
- Experience in waste management, logistics, or environmental services.
- Knowledge of regulated materials (e.g., hazardous waste streams).
- Bilingual or multilingual communication ability.
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