About Us

Prestige Auto Group Ontario is the name behind Oakville Nissan, Oakville INFINITI, and Woodbine Nissan, three leading dealerships delivering exceptional service and premium vehicles across the Greater Toronto Area. At our Oakville locations, we combine innovation, luxury, and convenience to create an elevated ownership journey. We're dedicated to putting people first, whether they're behind the wheel or part of our growing team.

We are looking for a motivated, organized, and customer-focused Service BDC Agent to join our Oakville Nissan and Oakville INFINITI team. This is a full-time, in-person position with long-term growth potential in a dynamic and supportive environment.

What You'll Do

As the voice behind our Service Department, you'll play a crucial role in building long-lasting relationships with our customers by keeping them informed, engaged, and cared for throughout their ownership experience.

Your daily responsibilities will include:

· Managing inbound and outbound calls, emails, and text communications with customers in a professional and friendly manner.

· Booking and confirming service appointments for both Nissan and INFINITI customers.

· Sending timely appointment reminders and service notifications.

· Following up with customers post-service to ensure satisfaction and encourage future loyalty.

· Providing service updates and status reports on vehicles in the shop.

· Acting as a liaison between service advisors and customers, offering a seamless and transparent experience.

· Documenting all communications and actions in CRM tools and BDC tracking systems.

· Maintaining up-to-date customer records and following internal accountability protocols.

· Collaborating with the Service Manager and team to implement process improvements.

· Adapting to dealership-specific software, evolving technologies, and digital tools.

Who You Are

You're a high-performing individual who takes pride in your communication skills and attention to detail. You bring a proactive, customer-first mindset to every interaction.

The ideal candidate has:

· Strong communication skills (phone, email, and written) with a warm and professional tone.

· Excellent organizational and multitasking abilities in a fast-paced environment.

· A self-motivated work ethic with the ability to work independently and follow through on tasks.

· A positive, team-oriented attitude and respect for leadership direction.

· A willingness to learn dealership systems and adapt to digital tools (experience with CDK, PBS, or other DMS/CRM tools is an asset).

· Customer service experience (automotive experience preferred, but not required).

· Basic proficiency with computers, online scheduling tools, and email.

· A passion for building relationships and providing exceptional service.

Why Join Us?

At Oakville Nissan and Oakville INFINITI, you'll be part of a premium dealership group that values people, innovation, and integrity. You'll work in a modern, high-traffic environment with opportunities for personal and professional growth.